Queen Elizabeth Hospital Birmingham

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Based on 1069 reviews
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Reviews (1069)

They were brilliant.

September 25, 2023
Had my teeth inspected and ended up getting a virus in my heart. Ended up staying in for 6 weeks. Nurse would come out and give me injections everyday. They were brilliant. Dentists are very nice and very helpful. He wasn't pushy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear you were so poorly we are pleased to hear that you were so well looked after by the nurses and dentist. m

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Exceptional service

September 21, 2023
She's had an exceptional service. we can't complain. We're very lucky.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Friend/relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the exceptional service your friend/relative has experienced.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Appointments do not run on-time

September 21, 2023
Always alright. Sometimes appointments don't run on time. Okay communication usually. Came to appointment an hour early and thought I was late. Ended up waiting an hour and I checked with the lady she didn't mention I was.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that there have been instances of them not running on time and poor communication.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Easy to find, happy with hospital.

September 21, 2023
It was fine here. Made referral for appointment but saw me 5 minutes after my appointment time. They were really good and easy to find the department. Happy with the hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with your appointments, how quickly you were seen and how easy it was to navigate the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Brilliant care

September 21, 2023
No T.Vs but brilliant care. Nothing provided for people with no devices. TV in discharge lounge so got to see it there.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had no access to a television (this is an ongoing issue and work is being undertaken to try and remedy) we are pleased to hear that you are happy with the rest of your care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Care was disgusting

September 21, 2023
Was referred onto the QE from City hospital for my eyes as this hospital is the best. The care they gave my dad before he died was disgusting and it did contribute to his death.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your father's care.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or issues we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Staff were really nice

September 21, 2023
Stayed in the hospital 3 weeks. Staff were really nice. I couldn't see anything and they were really helpful. MS nurse isn't that helpful but hospital is great at communication. They let me know in good time about appointments and then where to get support for MS. I was only diagnosed in April this year.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that are happy with the staff looking after you during your inpatient stay, you have been well-informed about where to get support and that the communication about appointments has been so robust.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

All staff are really friendly.

September 21, 2023
Sound. Frequent visitor. All staff are really friendly. Sometimes I get letters from GP here about appointments that have already happened. Feel like letters/communication can get lost. I get texts, letters and on NHS app and one doesn't correspond with the other and when I call up, one doesn't have any idea. Operation was cancelled twice. Given a date within 2 weeks of coming to the hospital. First was cancelled over the phone. Second was arranged 3 weeks after that I came in, nil by mouth for 8 hours and then cancelled it. Bit rubbish. All went accordingly the third time I came in. Discussed plans for Chemo and Radio going forward and been given information and support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that despite the staff being friendly, and you being provided information and support around your Chemotherapy and Radiotherapy treatment, you have had issues with communication - letters about appointments that have already happened, operations being cancelled and other communications not arriving.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Staff were very helpful

September 20, 2023
I was here for MRI and the staff were very helpful and kind.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how helpful and kind staff were when you had your MRI.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

There is no chair to sit

September 20, 2023
Since Covid restrictions are over, They need to put more chairs around hospital for elderly patients. I am waiting for a taxi and there is no chair to sit.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had trouble finding appropriate seating.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues, in particular where in the building you had trouble finding appropriate seating. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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