Queen Elizabeth Hospital Birmingham

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Reviews (1638)

Supportive staff during chemotherapy

Oncology
August 21, 2024
I have chemotherapy every 2 weeks and every cycle was 36 hours. It ended in May this year. It was intense but the staff were great and supportive.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received during your chemotherapy cycles - and that staff were great and supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Same day surgery

Other
August 21, 2024
The team that saw me after my PEG tube came out said they would put me in the queue at 5AM, they had done the surgery by 10AM the same day. They then told me to go home and eat and drink as normal as they said the tube had been pulled out when the staples were removed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your surgical care and that it was done so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Waited at A&E when a peg tube came out

A&E
August 21, 2024
I spent the night in A&E after the peg tube came out of my stomach. The seating wasn't great. They offered me morphine and I was in and out of sleep. Wasn't sure if I was having an operation, they took me to the emergency surgical ward at 5AM to discuss what was going to happen going forward.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are sorry to hear that there were issues with your care in the Emergency Department and some potential communication issues regarding whether you would have surgery or not.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

I had to pay privately for a hip replacement

A&E
August 13, 2024
I had knee surgery in February and at the end of June I could hardly move. My husband took me to A&E and a bed was found at 3AM. I had x-rays on my pelvis and some blood tests. I was told that everything was fine by the consultant. I insisted it was a hip problem not pelvis. I ended up paying private for a consultation and then surgery privately for a hip replacement.
Margaret Ray

Reply from Queen Elizabeth Hospital Birmingham

Dear Margaret

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you weren't hapy with the care you received after issues following knee surgery.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Really happy with them.

Cancer services
August 13, 2024
The hospitals speak with each other. They have done scans and the QE have looked after the cancer side of things . I go every 3 months for a scan. The treatment has been amazing. Really happy with them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you've received from the cancer services team - in particular the communication between sites, the qulaity of the treatment and the care you've received from the QE team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Busier hospital

August 13, 2024
A far busier hospital. I've only had one bad appointment there but in all fairness we did speak to them and said we didn't want to see that member of staff again. Everything else has been fine with them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a bad appointment we are pleased to hear that otherwise you are happy with the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Cancelled appointment due to staff shortages

Other
August 13, 2024
I should have had a 6 month follow up appointment for cataracts but they cancelled due to staff shortages. When I went 6 months ago they checked and said it didn't need surgery yet.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that your 6 month follow-up appointment was cancelled.

If you stil haven't received the follow-up appointment please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The staff were perfect and kept me calm

Outpatients
August 13, 2024
I went for a brain scan but I suffer with claustrophobia so I couldn't go in the MRI. I had to have a doughnut CT scan instead. The staff were perfect, really nice and helpful. To keep you calm they talk to you and that. It was just the waiting sometimes as it can be hours. You just have to sit and wait.
Donald

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received such good care at your CT scan and that staff went out of their way to help you remain calm.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good staff

Other
August 13, 2024
Alright but they didn't see me on time. I got there 15 minutes early too. The staff were good and they said they would send the results to the doctors.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you weren't seen on time we are pleased to hear that the staff were good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Fabulous specialist, just wow

Cardiology
August 13, 2024
They were fabulous 2 weeks ago at cardiology. Very good. The specialist is just wow. Sits away from the computer and talks to me, looks at me and really listens to me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've received from the cardiology team - in particular the communication skills of the specialist.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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