Reviews (2291)

Excellent

April 29, 2025
Excellent care, good appointment times.
Anonymous

Didn't listen

April 29, 2025
I had knee surgery many years ago and they didn't listen to me. Disgraceful.
Anonymous

5 stars

April 29, 2025
Five stars for the surgery and physiotherapy.
Anonymous

Friendly staff and clean

April 29, 2025
Friendly staff, clean and well maintained.
Anonymous

Very good there

Outpatients
April 29, 2025
I go every year following a hip operation. They're very good there. They're helpful. Communication is also good as well as the advice they provide.
Anonymous

Awful Hospital

Outpatients
April 16, 2025
This hospital many years ago was amazing.
I bought my Mom for her appointment and the staff were so rude, there is no care and compassion, you are a number and it's very much and 'in and out ' attitude now. My Mom needs surgery on her knee, the consultant said from when she was last seen (20 months ago & was meant to be reviewed within 6 months) her knee has deteriorated so badly the only option is surgery. When asked how long, he said you will be lucky if you seen in the next 18 months!!! They leave patient to suffer, don't follow them up in the timeframe they say they will in there letters, then with a very disgusting smirk on his face says at least 18 months, but offers private??? This hospital as I said has lost its way.
While we was in the waiting room too, 2 doctors were talking about another patient, we knew her name and hospital number and what was wrong with her, that is just disgusting, you really need to sort yourselves out
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding the experience that you and your Mother had when attending for your outpatients appointment.
we are so sorry that you feel this way. please contact the Patient Experience Department on 0121 685 4128 to allow us to look into this.
We take all concerns very seriously and would very much appreciate the opportunity to address this if you could provide us with some more details.


Provider responded

Much busier now

April 15, 2025
I have been coming here over 30 years for a reoccurring tumour. Initially it used to be very good but not as much now as it is much busier.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding your experiences with The Royal Orthopaedic Hospital Birmingham.
We are sorry that you feel that you are not having as positive an experience now, we aim to provide exemplary care regardless of any pressures on the service.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Good treatment

April 15, 2025
Good treatment received.
Anonymous

Reply from Royal Orthopaedic Hospital

All feedback received for the Trust is monitored and reported on through our Governance processes.

Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Royal Orthopaedic Hospital NHS Foundation Trust.

It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of our Facilities Department for their attention.

Your compliments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
Once again, many thanks for your comments.


Provider responded

Excellent care over the years

April 15, 2025
Excellent care was provided after hip surgery. I also had a knee replacement and received 5 star care. The countless scans and x-rays over here have been great as well as the staff. Always have a smiling face. Overall they get 5 stars for excellent care and treatment provided over the years.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Royal Orthopaedic Hospital NHS Foundation Trust.

It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of our Facilities Department for their attention.

Your compliments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30

All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.


Provider responded

Waited a long time for surgery

April 15, 2025
The waiting time was long when in pain. I waited for a hip replacement surgery and didn't offer any injections.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding your experience with the Royal orthopaedic Hospital Birmingham.
We are sorry that you experienced long waiting times, if you are unhappy with the care that you received please contact the Patient Experience Team on 0121 685 4128

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Leave your Feedback


Royal Orthopaedic Hospital

Contact

0121 685 4000

The Woodlands
Bristol Road South
Northfield
Birmingham
West Midlands
B31 2AP

Location

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