Royal Orthopaedic Hospital

I haven't been waiting too long today for my first visit. Only a ten minute wait.

I'm a bit late at outpatients today. I've now had to wait an hour so far and then the nurse came out to tell me it was running late too by half an hour. It's not usually like this. We normally get straight in. Usually a really good service, its unusual for this to happen.

Very happy, I have the best system/service in the world. The doctor and the staff, I can't believe they're running around and they never seem to stop.

My first visit seemed okay.

Good, friendly staff and they direct you where you need to go. No issues.

I came here after the x-rays at QE showed a broken shoulder and my GP reviewed the x-rays and sent a referral here. They said the previous injection wasn't put in the right place and so hopefully this time it would be done properly here. They have provided a follow up appointment for next month.

I was seen at the pain clinic and they referred me for hydrotherapy, which has helped me a lot.

I have been waiting for my knee replacement for the last two years.

Sadly nothing has gone well, I have since 2021 had delay after delay I my follow up care, I have never complained but sadly I had too, since doing so though my care has been compromised and I was immediately discharged with an appalling letter from my consultant due to me making a complaint, the problem is though the Trust doesn't care and also (even though I NHS guidelines & others) doesn't see its done anything wrong. As a result my health is getting worse. Sadly you can't complain about the NHS, that is something I learnt the hard way.

Excellent service from assessment nurses who listened to and understood my concerns about the scheduling of my planned knee replacement surgery. Despite pressure on the system they managed to defer my assessment and surgery to allow time for me to care for my husband while he recovers from his surgery while at same time ensuring I didn’t have to go to the ‘back of the queue’.