Reviews (2260)

Very clean hospital, excellent signposting

April 10, 2024
Very clean hospital with excellent signposting. Always volunteers there to help you at the main entrance. All the staff are very polite and helpful.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust, facilities' and the volunteers.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Lovely hospital and staff

Outpatients
April 10, 2024
I find it good. The staff are very nice. Lovely hospital. I had to wait 45 minutes for my appointment.
Anonymous

Easy to get an appointment

April 10, 2024
I found something in my leg. I come to the hospital and found an appointment very easily.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Very good.

Outpatients
April 10, 2024
I find the doctor very good. It is very good.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Very good.

Outpatients
April 10, 2024
Amazing brilliant. I come from Worcester and compared to that hospital the Orthopaedic is very good. I have been coming here for a long time.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Friendly staff

Outpatients
April 10, 2024
I find it good and the staff are very friendly. I find my appointments very easy.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Same day treatment

April 10, 2024
Prompt attention and treatment done at same appointment as consultation. Really good care.
Jean Lindley

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Excellent treatment receieved.

General Surgery
April 10, 2024
My dad had both his knees replaced here. He received excellent treatment care, and support.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

The parking makes you lose your appointment

Outpatients
April 9, 2024
The main park is parking. I'm disabled, I have a disabled badge. The disabled car parking area is always full so we try to park on the main road. The attendant said you can't park there. Now I am worried about my husband and if he's going to manage parking and walk up to the hospital. His appointment is at 11:30 now he is late. You could lose your appointment.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for taking the time to leave your feedback regarding your experience with the Royal Orthopaedic Hospital.
We appreciate that our parking can be challenging due to our limited space and are sorry that this made your visit such a stressful experience.
The parking is not controlled by ourselves it is an external company but if you have a Blue Badge you are able to park in any space and are not limited to the disabled parking.
Should yo ever be concerned that you are going to miss an appointment please contact the department and explain the issue or contact PALS on 0121 685 4128


Provider responded

The self service is easy to use and navigate

General Surgery
April 9, 2024
We use the self services instead of receptionists. Its is easy to navigate. If there is a queue and lots of waiting I prefer to use the self check in. The car park is really hard find parking. The hospital facilities are nice, clean and welcoming. Good signage and easy to navigate around the hospital.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank You for taking the time to leave your review regarding your contact with the Royal Orthopaedic Hospital. We are sorry that our parking can be a challenge but due to the space on site we are limited as to what we can do, it is good to hear that the rest of your experiences have been positive.
If you would like to become involved in helping us to shape future care and experience, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 2nd September.

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Leave your Feedback


Royal Orthopaedic Hospital

Contact

0121 685 4000

The Woodlands
Bristol Road South
Northfield
Birmingham
West Midlands
B31 2AP

Location

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