Sevacare - Birmingham Central

Whilst we have had a few individual carers who have been lovely, overall this service is extremely poor and I would not recommend it at all. The service managers mess up the care plan constantly. My elderly mother was left in bed and expected to defecate and urinate in bed as they refused to take her to a commode or toilet. They do not routinely wash her and all they are prepared to do is to change her clothes.

The carer was such a lovely woman who was very kind and warm hearted towards myself and my mom. Thanks

I had the best carer from Sevacare. She was absolutely fantastic. She became a friend. She was really good.

Would barely give them one star, was employed to care for my grandmother.
Firstly, a pair of carers came in and out for maximum of eight minutes in the instance where there was a major problem (when allotted time 30 minutes which they were to find jobs to do around the house) where they found the laundry and decisively dumped it onto the floor for my grandfather to pick up. Minimum duration of care was four minutes she received care and I've spent more time drinking a cup of tea. I was received with a carer poking my grandmother in the face when visiting her when she is more than capable to understand when someone is addressing her and entitled to be addressed in a respectful way. A carer of sevacare put a front on when a family member came to visit. I and my family are beyond humiliated by the service, the manager tried to remedy the situation, but their action was too late.

These guys were sent to look after my mom ..
They have created more problems than they have solved. Shocking leadership

Since my grandmother come out of a rehabilitation centre she has been very confused and disoriented. I asked for regular carers that she was familiar with, I asked for them to write down all they had done so we knew what was happening. My grandmother then didn’t require a morning or teatime carer.
I made this clear to EICT that came out and directly with sevacare.
I have had to speak to them every day to constantly repeat what I had requested, they keep telling me I need to request this with the EICT team, which I had already done.
Carers still keep turning up in the morning and tea time.
There is no consistency with carers which distresses my grandmother out. And they still don’t document anything. It’s like talking to a brick wall with EICT & sevacare!

They either don't turn up or turn up at inappropriate times e.g last visit at 6.30 pm, following afternoon visit at 5.30pm. Have broken ornaments and milk bottles. Don't seem to understand requests .

My father came out of Good Hope on 25th June after a fall and was supposed to have 4 visits per day; 2 45 minute visits morning & night with 2 30 minute visits in between.
The carer’s weren’t too bad at first but gradually spent less and less time if they turned up at all.
The culmination of this was on Saturday 3rd July no food was made for my father and despite having put all medication in a blister for them none was given.
On the night of 3rd July my father took an overdose of anti depressants and had another fall. No carer turned up on the morning of 4th July which meant a relative found my dad at 1.00pm.
When I phoned to complain I was told the carer hadn’t turned up because he found a client on the floor and no contingency was in place but as my father was in an ambulance on his way to Good Hope “that’s fine”
Why is this company being paid by Birmingham City Council and our Council Tax.
They are disgraceful.

There were both friendly, pleasant and kind. Will come back if more care is required.