call option 2 on the number to book a house call, she waited until today (wednesday) knowing the surgery only opens for half a day. She dialled the number and chose option 2 and waited for someone to pick up, only to be told that line is for general queries not for bookings. Redialling and going through option 1, I waited from 9th to first place before getting through all over again, only to have the call center operator insist that this line was exclusively for appointments and that house calls should only be made through option 2 even after I explained they had already dismissed.
that there are other patients but it is still not enough to satisfy and comfort a patient. Sometimes I feel the lack of knowledge within the GP practitioners which also raises a concern. They need to check the history of a patient mainly in order to give the right help and medication to a patient.