call option 2 on the number to book a house call, she waited until today (wednesday) knowing the surgery only opens for half a day. She dialled the number and chose option 2 and waited for someone to pick up, only to be told that line is for general queries not for bookings. Redialling and going through option 1, I waited from 9th to first place before getting through all over again, only to have the call center operator insist that this line was exclusively for appointments and that house calls should only be made through option 2 even after I explained they had already dismissed.
that there are other patients but it is still not enough to satisfy and comfort a patient. Sometimes I feel the lack of knowledge within the GP practitioners which also raises a concern. They need to check the history of a patient mainly in order to give the right help and medication to a patient.
active role in my father health care. G contacting the surgery by phone is nigh on impossible. I have been calling the surgery every day for the last 5 business days to get an appointment for my Dad. The lien is either diverted to their out of hours service (even when it is within their opening hours) or you have a fruitless and indefinite wait. Yesterday I spent a total of 53 mins waiting for someone to pick up the phone. My Dad needed a blood test and we had to wait over two weeks for the bookings list to open up just to get a test!! We then obviously had to wait for our allocated appointment time. The front line team do their best but it's a poor service that clearly has no imperative to improve.