Summerfield Family Practice
Feedback Rating
Based on 19 reviews
Reviews (19)
Very good
January 4, 2024
Very good and helpful staff. I can get appointments very easily. We have moved to a new address and changed our GP.
No appointments
January 4, 2024
No appointments and have to wait for hours on the phone line to get an appointment or speak to someone at the reception.
Hard to get an appointment
December 4, 2023
Very busy and hard to get appointments.
They don't have any appointments.
October 11, 2023
I go there for appointments but they don't have any. I tried to see them for my hand and they told me to go to A&E, but they wouldn't see me.
No long waits, generally really good
July 12, 2023
They are also good. When I call, they will book the appointment and there's no long waits on the phones like the other surgeries. They're generally really good.
Staff were brilliant
July 5, 2023
Received a letter on my phone to go for blood text. Staff were brilliant there. No problem at all.
I won't change because they are so good
May 31, 2023
I didn't change when I moved because they are so good. Very nice staff and they are very good. I moved to Stechford and won't change my practice because they are so good.
Wasted time with a telephone consult
December 1, 2022
You have to be kidding me. I rang them to say my daughter was ill, they called me to say would I like for them to see her, I said yes she is unwell and she needs medicine, they said give her Nurofen as she had a high temperature. I said they need to see her, then they saw her and they said she had sores in her throat and they gave her antibiotics. But I said what was the point of the call when they could have saw her, they just wasted time.
Change medication without telling me
November 14, 2022
They sometimes switch my diabetes medication and do not tell me. I can get appointments if I go down to the surgery first thing. I don't phone no more, it's a waste of time. But I have no problems.
Waited 5 hours
July 27, 2022
Tried to go to the doctors as I needed pain killers as I suffer from pain. I had to wait 5 hours and still didn't see the doctor. The receptionist are very rude.