Summerfield Family Practice

You have to be kidding me. I rang them to say my daughter was ill, they called me to say would I like for them to see her, I said yes she is unwell and she needs medicine, they said give her Nurofen as she had a high temperature. I said they need to see her, then they saw her and they said she had sores in her throat and they gave her antibiotics. But I said what was the point of the call when they could have saw her, they just wasted time.

They sometimes switch my diabetes medication and do not tell me. I can get appointments if I go down to the surgery first thing. I don't phone no more, it's a waste of time. But I have no problems.

Tried to go to the doctors as I needed pain killers as I suffer from pain. I had to wait 5 hours and still didn't see the doctor. The receptionist are very rude.

It was easy, the queues went down and I had good interactions with them. Got what I needed.

Very difficult to get an appointment. Haven’t seen my GP in ages.

Very happy and satisfied.

Awful to get an appointment. Rude reception wanted to loudly discuss the reason for visiting. Very unprofessional and do not put patients at
ease. To the point, I’d rather suffer than go.

Waiting times for appointments is poor, often when trying to arrange an appointment with the doctor I have been told that the next available appointment is in two weeks or call to check the next day when the surgery opens. Surgery opens at 9 am, by the time I get through to someone , all the on the day appointments are gone.

Very good service. Opens 8:45am, Closes at 1 pm, open again 5-6 pm - opening times could be better. Can get an appointment no problem but not always at a convenient time. I would like the waiting times to be reduced.

Difficult to get an appointment and when you are there you have to wait for an hour to see a doctor.