Reviews (22)

They became fixated with on-line triage

June 9, 2021
During lockdown they retreated into a bubble such that patients were treated as if they all had the plague. They became fixated with on-line triage/appointments to the exclusion of any personal contact. If you went to the surgery they had a phone system outside and kept people waiting outside in whatever weather conditions prevailed at the time. Up till then this practice was a model of how to manage a practice but their obsession with excluding patients from any form of personal contact makes us feel like so much rubbish.
Anonymous

I made a appointment on line and no one got back to me

April 21, 2021
You can not get to see a doctor it all has to be done on line I made a appointment on line and no one got back to me .
Anonymous

Reasonable service Swanswell Medical Centre

April 18, 2021
Reasonable service though receptionist can be unnecessarily brusque.
Anonymous

Surgery locked up

March 24, 2021
Surgery locked up have to book online to speak to dr it’s to long-winded.
Anonymous

AVERAGE

December 7, 2020
AVERAGE
Anonymous

Absolute refusal to be referred to specialist

March 23, 2020
Absolute refusal to be referred to specialist for back problem since last five years by my GP.
Anonymous

Decent care and treatment given.

March 19, 2020
They are quite good with getting an appointment. They don’t make me wait a lot. Don’t see them often but when I do they’re are fine. Decent care and treatment given.
Keri Elliott

Always get an appointment

March 8, 2019
You phone up on the day and you always get an appointment on the same day. They always explain things to you and there is a great level of care. Good referral to the CMHT, only waited 3 days for an appointment. I told them I was feeling down and the doctor suggested it may help to come to the CMHT. He explained what they would do there.

Very professional, very quick to spot things. Your welfare very important to them. You can talk to them about anything and they explain to you in layman's terms.
Margaret J.

Good service

November 15, 2018
They are a good service and normally I can get appointments when I meet them. However, when I went to talk to them about my eating disorder 5 months ago, doctor just told me to drink more, and didn’t do any further test or give me any information about eating disorders. 3 months later I was really not well and ended up collapsing at work. I went back to my GP and saw a different doctor. This was my 9th day not eating, 3 days of not drinking. The doctor did blood test and saw that my body was starving. They referred me to mental health services and barberry clinic to me straight away for help me with right information.
Anonymous

Keep sending letters out which have no bearing

October 20, 2017
Keep sending letters out witch have no bearing to me
Anonymous

Reply from Swanswell Medical Centre

Thank you for taking the time to provide feedback for our service. The Practice makes every effort to sent letters that are relevant to each patient. If you believe that we are sending letters that are not relevant to your healthcare needs, please contact the surgery and we will investigate.


Provider responded

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Swanswell Medical Centre

Contact

0121 706 5676

370 Gospel Lane
Acocks Green
Birmingham
West Midlands
B27 7AL

Location

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