The Brook Surgery

GPs and nurses are very helpful and I can get an appointment very easily.

I call at 8am then get through at 8:15am and all the appointments have gone. The worse people are the receptionists. They talk to you a certain way and assume because I wear a scarf, I don't speak English or that I won't fight back. But I'll fight back for my kids.

Ring at 8:30 when surgery opens. Takes 15 minutes to get through. Don’t feel that you should have to tell the receptionist my problems to why I need the appointment. Overall I feel I am looked after and get treated well.

Okay

Okay

Okay

I am homeless and in need of several daily medication for my pancreatic failure, neuralgia and severe insomnia. I have long term pain medication and if I don’t take my medication I start hallucinating, I can’t sleep for days and have memory failure. It affects me severely. I have recently been moved to supported housing and I’ve had to change my GP as a result of this. I have just registered with this GP and asked for an urgent appointment as I am panicking as my medication is running out. I am really desperate. They just tell me that I need to go to walk in centre or to see my old GP. However I can’t get my prescription from walk in centre or A&E as I have such strong medication. My old GP removed me from the patient list as soon as I was moved without even consulting me. I feel like I am going to do something really bad if I don’t get help. I just had to walk away feeling totally helpless as I know I couldn’t get angry or lose my patience as they would just get an excuse not to see me and help me in the future. I know they judge me as a homeless person they just see me as a tramp.