Tile Cross Surgery

Asked receptionist how to remind doctor to change a medication as advised,with a tut the reperscription note was taken from me and something written on it ,I asked her if I should put it in the box she replied I’ll do it . Whilst this was going on the phone was ringing her colleague was asking about tea or coffee to which was said phones will have to wait . I go to pharmacist and only one item prescribed for a heart condition I’ve had for 9 years. The experience tells me tea and coffee are more important than patients welfare, and all impolitely done.

I lost one of my inhalers and need some desperately, I rang up the surgery and I am getting abuse saying I should give 48 hours notice and they are not prepared to help me, they then put the phone down on me because I asked them why they couldn't help me and why they are not taking my asthma seriously. On a previous instance they did allow me to get a prescription over the phone and was able to collect same day. Being severe asthmatic I am very concerned not just for myself but other people about there health as the receptionists think they are god.

Receptionists have a 'not my job' attitude. No empathy for patients and their circumstances. Unable to pre book appointments... How many people can take the day off work on the off chance of booking an in day appointment. Ridiculous system not fit for purpose!

My husband who suffers depression was berated by a receptionist whose so rude because he asked about prescription he handed a sample in she took it but looked disgusted my husband came home so upset this women is rude to everyone

The waiting times aren’t very long.