Tudor Practice Stockland Green Limited Healthwatch Birmingham

Reviews (12)

Poor quality of care

December 20, 2017

I had been going to this practice for years complaining about the same problem. 4weeks ago i was properly diagnosed by the ANP; thanks to her good work. One of the major problem is their booking system. It is a nightmare. They dont know what happened to my recent blood test. Other lame problems like you received a text for your appointment and they tell you, they cant see your appointment on the system after been there 3 times already. Very terrible service. I'm definitely moving to another practice.

Shalewa

Have not been able to see a doctor

April 20, 2017

Have not been able to see a doctor since Wednesday evening till Friday 9am - had to get up 6am. Thursday afternoon closes at 1pm and no weekend service. Really good on Mondays, opens longer and opens earlier Monday-Friday.

Kirsty

Reply from Tudor Practice Stockland Green Limited

Dear Kirsty I am very sorry you have been unable to make an appointment? We are open Thursday afternoons now for our patients. We also have online bookable appointments available nearly everyday if you are signed up for online access you will be able to access these. Please come into the surgery and register, or telephone reception and they will explain what paperwork you need to bring in to get access. We also offer a telephone consultation if it is urgent and you can't get an appointment, a GP or ANP will call you back as soon as it is possible.
I do hope this helps alleviate your issues in getting an appointment.

If you still are unhappy please contact the surgery to make an appointment to discuss with myself or my deputy.

Practice Manager

Tudor Practice Stockland Green Limited

Reviews (12)

Poor quality of care

Have not been able to see a doctor

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