Virtual GP service - South Doc - My Healthcare

They speak to my GP. Say I speak to them Tuesday they say they'll come Thursday or Friday about my eye.

Doctors in house. He can not ask to use doctors, But the care home staff keep an eye on him and contact the doctor when he needs it.

I have been having some issues that were affecting my health. I just needed to talk to the GP - surgery had no appointments but they said virtual doctor would call. So helpful and caring, felt like we talked for ages and am really reassured. Thank you - 5 stars!

I went in the NHS app this morning because I can't shake off a chest infection. Got a call from a GP an hour later, on a Sunday. Incredible service.

I am going on holiday and I needed some medication. My surgery put me onto virtual GP and they sorted it to my local chemist straight away. Really stress free - thank you

I am studying in Birmingham, but currently at home miles away. I phoned my GP, got a call from the virtual gp and they sent the meds to my local pharmacy - it was there in 20 minutes. Thank you!

Had a rash and cream didn't seem to be working. Spoke to the GP and they asked for a pic - sent via my phone, very easy. Cream given and rash has been sorted. Very happy

Doctor lacked knowledge on medication, was rude, unhelpful and generally unkind offering no help or solutions to medication problems.

Couldn't get an appointment at my GP so had a phone call with a Dr from here. He was very friendly and reassuring, but couldn't give me any help as I needed a referral. He tried to get my GP surgery to see me in person instead. They refused, but that wasn't this services fault.

I was given a short notice date for an operation, and needed to urgently get medication from my GP to have ready after the operation. I phoned my GP, who had no appointments and they gave me a virtual GP appointment with this service.
I spoke to the nurse practitioner, who was very helpful and agreed to issue the prescription. She advised this would be faxed to my surgery straight away, so I could go and pick it up and get it filled. I needed to clarify something, so phoned back and spoke to the office manager, who confirmed, there was no problem and the prescription would be sent to my surgery to be filled.
Before I went to pick it up, I phoned my surgery to check it had arrived. It had not, so the admin staff at my surgery chased it up and got the prescription sent straight to my pharmacy to be filled. She phoned back to confirm it was ready to pick up from the pharmacy.
I went to the pharmacy and after waiting a long time, they informed me that because of the type of medication, they could not issue it from a faxed prescription. They would have to wait for the original copy to arrive in the post in several days. I did not have several days to wait before I needed the item.
I had to contact my GP surgery again, and after a lot of hassle, they had to get my own GP to ring me to reissue the prescription, so the pharmacy would accept it. I had to go back the next day to pick it up.

I couldn't believe that after speaking to three people about the prescription before it was sent to the pharmacy, not a single one had realised that it couldn't be issued by fax. It took five phonecalls, two telephone appointments and two days with a lot of stress just to sort out something basic. If they'd just given me a telephone appointment with my own practice the whole thing could have been avoided. What a waste of time and public money, causing stress at a difficult time.