Virtual GP service - South Doc - My Healthcare
Feedback Rating
Based on 12 reviews
Reviews (12)
Nice staff
May 11, 2018
Couldn't get an appointment at my GP so had a phone call with a Dr from here. He was very friendly and reassuring, but couldn't give me any help as I needed a referral. He tried to get my GP surgery to see me in person instead. They refused, but that wasn't this services fault.
Caused more problems than it solved
February 7, 2018
I was given a short notice date for an operation, and needed to urgently get medication from my GP to have ready after the operation. I phoned my GP, who had no appointments and they gave me a virtual GP appointment with this service.
I spoke to the nurse practitioner, who was very helpful and agreed to issue the prescription. She advised this would be faxed to my surgery straight away, so I could go and pick it up and get it filled. I needed to clarify something, so phoned back and spoke to the office manager, who confirmed, there was no problem and the prescription would be sent to my surgery to be filled.
Before I went to pick it up, I phoned my surgery to check it had arrived. It had not, so the admin staff at my surgery chased it up and got the prescription sent straight to my pharmacy to be filled. She phoned back to confirm it was ready to pick up from the pharmacy.
I went to the pharmacy and after waiting a long time, they informed me that because of the type of medication, they could not issue it from a faxed prescription. They would have to wait for the original copy to arrive in the post in several days. I did not have several days to wait before I needed the item.
I had to contact my GP surgery again, and after a lot of hassle, they had to get my own GP to ring me to reissue the prescription, so the pharmacy would accept it. I had to go back the next day to pick it up.
I couldn't believe that after speaking to three people about the prescription before it was sent to the pharmacy, not a single one had realised that it couldn't be issued by fax. It took five phonecalls, two telephone appointments and two days with a lot of stress just to sort out something basic. If they'd just given me a telephone appointment with my own practice the whole thing could have been avoided. What a waste of time and public money, causing stress at a difficult time.
I spoke to the nurse practitioner, who was very helpful and agreed to issue the prescription. She advised this would be faxed to my surgery straight away, so I could go and pick it up and get it filled. I needed to clarify something, so phoned back and spoke to the office manager, who confirmed, there was no problem and the prescription would be sent to my surgery to be filled.
Before I went to pick it up, I phoned my surgery to check it had arrived. It had not, so the admin staff at my surgery chased it up and got the prescription sent straight to my pharmacy to be filled. She phoned back to confirm it was ready to pick up from the pharmacy.
I went to the pharmacy and after waiting a long time, they informed me that because of the type of medication, they could not issue it from a faxed prescription. They would have to wait for the original copy to arrive in the post in several days. I did not have several days to wait before I needed the item.
I had to contact my GP surgery again, and after a lot of hassle, they had to get my own GP to ring me to reissue the prescription, so the pharmacy would accept it. I had to go back the next day to pick it up.
I couldn't believe that after speaking to three people about the prescription before it was sent to the pharmacy, not a single one had realised that it couldn't be issued by fax. It took five phonecalls, two telephone appointments and two days with a lot of stress just to sort out something basic. If they'd just given me a telephone appointment with my own practice the whole thing could have been avoided. What a waste of time and public money, causing stress at a difficult time.
