Lordswood House Group Medical Practice

The GP is very good and getting an appointment is quite easy.

No good. You are waiting sometimes for a long time for appointments. It's a long wait on the phone. 2 to 3 hours and then they're fully booked. No same day appointments and they don't give you any alternative. It's very very hard.

Very engaging and friendly staff. At times waiting is long but it's okay.

I have been with them for a very long time. My GP was very good and helpful. She retired and nobody informed us about it. We came to know when we went for an appointment.

Last week my husband rang them and they picked the phone on first ring and gave him same day appointment.

Very good and helpful GP. Referred me on time.

So difficult to see a GP at all. Never 'your' GP. Receptionists brusque and ask loudly what is your problem before offering appointment. That is if there is one available that day. Not possible to book appointment at all. You can only take what is available that day or come back the next. Calling on phone for appointment a joke! Basically rude. If you are offered appointment you wait in a huge area that is virtually empty. If you come for blood tests Reception often send you to wrong waiting point. I am a patient of 40 yrs with heart problems awaiting surgery I need to see a GP who 'knows' me! Nursing staff are excellent and most GPs good but sometimes have obviously not read my notes. I dread to think what they record in their notes.. A badly run practice that leaves patients at the mercy of a very young and arrogant team of Reception Staff!

Wife was ill at the beginning of the month and it was hard to get an appointment that was face to face with the doctor. They kept diagnosing her over the phone, giving her various medication. She ended up losing lots of weight and became really poorly so ended up taking her to A&E.

Sorted her out and gave her antibiotics, we didn't have to wait long was only there 5 or 10 minutes then they called her in.

Very difficult to get appointments all the time. Minimum waiting times for bloods is 12 days, If you are lucky. Doctors are excellent and reception staff very helpful.