Reports Hub

Patient involvement and complaints systems investigates the importance of Clinical Commissioning Groups using complainant feedback to improve the quality of their complaints systems.

This report details improvements in care plans for people with serious mental illness in Birmingham. It follows an earlier Healthwatch Birmingham investigation which revealed that 20% of people with a serious mental illness do not have a care plan.

Can patients with a clinical need access emergency General Practice appointments in Birmingham? is based on feedback provided to the Healthwatch Birmingham feedback centre, comments gathered by engagement, as well as follow up conversations with GPs. Overall people felt they should be seen more easily when describing their condition as urgent.