Reports Hub

Healthwatch Birmingham is proud to present our 2023-24 annual report, showing how we have used what local people have told us about their own experiences of health and social care services to drive the changes they need.

This report explores Solihull residents’ experiences of using community pharmacies following the launch of the Pharmacy First scheme in January 2024. While feedback was largely positive, key barriers included limited public awareness of services, low confidence in receptionist referrals, and concerns about privacy in consultation spaces. Healthwatch Solihull will monitor progress and continue working with NHS partners to support improvements and ensure services meet local needs.

Healthwatch Solihull are proud to present our 2023-24 annual report, showing how we have used what local people have told us about their own experiences of health and social care services to drive the changes they need.

This report explores the experiences of Solihull residents accessing urgent care, following Healthwatch Solihull’s 2023 report The Experiences of Solihull Residents Who Try to Access Urgent Care. In response, the ICB and University Hospitals Birmingham improved communication, service signposting, and awareness of the Urgent Treatment Centre (UTC). As a result, steps were taken to make urgent care more accessible and better understood, though challenges around clarity and access remain.