Reports Hub

Patient involvement and complaints systems investigates the importance of Clinical Commissioning Groups using complainant feedback to improve the quality of their complaints systems.

Can patients with a clinical need access emergency General Practice appointments in Birmingham? is based on feedback provided to the Healthwatch Birmingham feedback centre, comments gathered by engagement, as well as follow up conversations with GPs. Overall people felt they should be seen more easily when describing their condition as urgent. 

Is every person in Birmingham who is diagnosed with a serious mental illness provided with a care plan? was written following a review of local findings about the provision of care plans for mental health patients. Overall the majority of people that needed a mental health care plan had one (80%). Nevertheless there were a significant number without a plan (20%).

Young people’s perception of patient centred primary care in Birmingham reveals indicators of avoidable health inequity which could have lasting implications for the way young people use health services for the rest of their lives. It provides a glimpse into children and young people’s actual experience of using primary care services and offers an insight into the ways that services need to be improved.