Reviews (72)

Excellent

November 22, 2019
Excellent
Anonymous

Excellent

November 22, 2019
Excellent
Anonymous

Poor

November 22, 2019
Poor
Anonymous

Understanding kind nurse

November 8, 2019
Had a nurse appointment for a long term condition that I was struggling to manage properly. She was very kind and understanding. I left the appointment feeling much better and more in control of my health. I wish all appointments were like this.
Anonymous

Side effects not explained

February 4, 2019
Side effects not explained, secondary issues of treatment & medicine not explained properly resulting in stress.
Anonymous

Difficulty accessing appointments if working

December 18, 2018
When I am working it's physically impossible to get an appointment. You have to go there, as if you call you can't get through and you can't get an appointment.
The online system doesn't work as you can't re-book. If you work you can't get in, so the only way to get an appointment is to take unpaid leave.
Yoseph Gebieselassie

Appointments text Reminder

November 22, 2018
When I make an appointment with the GP it is essential that they remind me of the appointment by text. I would often miss my appointments and I get the dates and times mixed. Due to my problems and the medication, I have memory problems and problems with numbers. About 2 years ago (When they didn't yet have the text reminder system) I raised this issue with my GP, when I was waiting for my appointment for two hours, and they got very angry with me. He said you patients waste my time and come here with other issues. Other doctors are brilliant. It's still difficult to get appointments. Phoning and waiting in the queue and then no appointments available.
Anonymous

treated well and with respect by all staff

November 22, 2018
although getting an appointment is hard, once i got one i was helped, and most importantly listened to about how i felt around my mental health. i was referred to mental heath support services but when i see a Dr they often ask if it helping and suitable for me
kay robyn moore

Great Service

September 28, 2018
I'm a 75 year old person with no major health issues. I served in the navy many years ago and ended up living in South Africa for years. Recently I had to move back to UK. I don’t have stable accommodation but I’ve used this GP and they have been great. They did a full health check up on me. Having said that, a 10 minute appointment time seems very short if you happen to have real health issues.
Andrew Arthur

Dangerously badly run practice, doesn't care

August 8, 2018
I have had nothing but bad experiences at this practice for the last 4 years and I'm glad to finally be moving away so I can go to a different GP surgery. It's extremely difficult to get an appointment (2 to 3 week waits are normal), the receptionists are very rude and defensive, and the appointments are routinely less than 10 minutes long. I have never seen the same doctor there twice, which is a problem if you're dealing with scans/referrals/consultants as they all assume there's a named person at your GP who can receive letters etc, but this isn't the case. I've been left waiting unnecessarily for weeks because letters have been lost etc. Once I was prescribed something by a doctor whose name I didn't know (no badge, didn't introduce herself) and the name on the prescription was from another doctor who'd left the practice a while ago - so I had no idea who'd actually prescribed me the drugs when I had a complaint (more on that later).

The worst thing about this place is the quality of the care, as I have been being treated (or at least I've been trying to get treatment) for a painful problem for the last six months, and during that time they've made some serious errors. The problem means that I struggle to eat, so getting it treated is urgent, but nobody seems to care about that. The worst error was prescribing me with a common anti-inflammation drug, which was helping my pain, only to phone me a few days later and tell me to stop taking it urgently as it is 'dangerous for your heart' and 'shouldn't have been prescribed'. I did so, was very worried about it, carried on being in pain, then later it turned out that of course they were safe for me to use and were re-prescribed to me by a doctor who actually knows what he's doing at the hospital. In the meantime I'd been left in pain for at least a month with my problem getting worse. The surgery didn't have a record of who'd prescribed me the pills as it was under a previous doctor's name, presumably because they seem to have new doctors every day and I guess they must all be temps or substitutes. It's also very difficult to get repeat prescriptions, as every repeat apparently needs a doctor's appointment before it's approved, and this means you have to wait for weeks without medication. Because this happens so often I've had to avoid some treatment routes for my problem because the risk to my health of running out of the pills and stopping them suddenly outweighs the possible benefit. I weaned myself off my mental health medication for this reason too, as I was left without my prescription for days every month, causing me distress. This is very dangerous as some pills have the risk of suicide if you stop them suddenly.

Today I paid £10 for transport to an appointment first thing this morning, about a letter which had been sent to my GP from a consultant - it was just a red tape appointment which I needed to get a prescription I'd been told I needed last month, and had been waiting until now to see someone. I was told twice by receptionists that the letter had already arrived, but in the actual appointment, the doctor couldn't find it and told me they 'might' be able to get a copy of the letter by fax (since they'd clearly either lost it or never had it in the first place and lied to me), and I'd have to go away and maybe be called back to maybe get the medication I need for the pain I've been left in. It was difficult not to cry, because I was so disappointed in the practice, but I wasn't really surprised. Everyone I have dealt with at this surgery seems to be incompetent and don't even seem to care that their patients need their help and have nowhere else to turn. I have never complained about a free service before, but I feel like I have to at this point because this service is dangerously badly run.
Anonymous

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Bath Row Medical Practice, Attwood Green Health Centre

Contact

0121 622 4846

First Floor - The Colston Suite
Attwood Green Health Centre
30 Bath Row
Birmingham
West Midlands
B15 1LZ

Location

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