Bath Row Medical Practice, Attwood Green Health Centre
Feedback Rating
Based on 92 reviews
Reviews (92)
Better help needed
July 30, 2018
What could have been done better? Helping disabled individuals more by giving advice on services available to them.
Hard to get help
June 28, 2018
I've been having lots of appointments for an ongoing issue and really needed more help than they were giving me. At one point I said in an appointment that the NICE guidelines say I should be getting a particular treatment and in a timely manner, but the Dr just brushed it off and said oh, NICE guidelines say a lot of things that only work in an ideal world.
The Drs ask me to come back every few weeks, but it is so incredibly hard to get an appointment, it sometimes takes me longer to go. The waiting room is almost always really quiet, they never seem to have enough people working actually providing appointments.
The Drs ask me to come back every few weeks, but it is so incredibly hard to get an appointment, it sometimes takes me longer to go. The waiting room is almost always really quiet, they never seem to have enough people working actually providing appointments.
Left the practice
March 29, 2018
Reception staff are rude and abrupt and can never get an appointment Dr never appears to have any sense of urgency my dad goes to the surgery and never gets a clear answer so he will be leaving aslo
Disappointing
January 24, 2018
Can never get an appointment no matter what time or day you call. Today its telling me the maximum amount of calls have been reached and terminates call its ridiculous.
Hard to contact
January 19, 2018
You cannot get appointments as they are hard to contact.
Nearly impossible to make appointments
October 2, 2017
It's incredibly difficult to get through on the phone to request an appointment. The phone line goes from being closed to a statement about the queue being full, goodbye, and it automatically hangs up on you, in seconds at opening time. You end up dialing multiple times to even get in the queue to be on hold to speak to a receptionist, which is very very frustrating. They clearly need a phone system that offers much more capacity for callers. I've also experienced the system automatically hanging up on me if I've been in the queue for more than 15 minutes without speaking to someone!
Its no better if you go and queue in person before the surgery opens, often they run out of appointments to give people at the back of the queue, and just tell you to come back another day to try again.
The online appointment system used to work well, but they are switching systems so it's been down for weeks, making the only option to get an appointment fighting to get in the queue on the phone!
Once you get an appointment and attend, the practice is very quiet, which clearly shows they are not able to offer enough appointments to meet demand.
They used to offer telephone consultations with a Dr, so if you couldn't get an appointment you'd been assessed on the phone, but the receptionists don't offer you this option anymore. I rang recently to ask for a telephone appointment and was told to ring 111 or go to a walk in centre. Very unhelpful and offered no continuity of care.
Given how hard it is to make an appointment, you'd think the Drs would friendlier, but their approaches massively vary. Some seem to go out of their way to help, whilst others could not be less helpful. Having fought to even get an appointment, it's frustrating to not receive good treatment.
The reception staff on the desk are very helpful if given a chance to be, but sadly often have to bear the brunt of people's frustrations with the flawed appointment system.
This practice used to operate a drop in system for appointments, which I miss greatly.
Its no better if you go and queue in person before the surgery opens, often they run out of appointments to give people at the back of the queue, and just tell you to come back another day to try again.
The online appointment system used to work well, but they are switching systems so it's been down for weeks, making the only option to get an appointment fighting to get in the queue on the phone!
Once you get an appointment and attend, the practice is very quiet, which clearly shows they are not able to offer enough appointments to meet demand.
They used to offer telephone consultations with a Dr, so if you couldn't get an appointment you'd been assessed on the phone, but the receptionists don't offer you this option anymore. I rang recently to ask for a telephone appointment and was told to ring 111 or go to a walk in centre. Very unhelpful and offered no continuity of care.
Given how hard it is to make an appointment, you'd think the Drs would friendlier, but their approaches massively vary. Some seem to go out of their way to help, whilst others could not be less helpful. Having fought to even get an appointment, it's frustrating to not receive good treatment.
The reception staff on the desk are very helpful if given a chance to be, but sadly often have to bear the brunt of people's frustrations with the flawed appointment system.
This practice used to operate a drop in system for appointments, which I miss greatly.
where have all the Doctors gone?
September 28, 2016
Since the Glossy new building has opened it is impossible to get an appointment when you are actually sick unless you can crawl to the place and queue up at 8am,which if you are sick and cant manage it. Hard Luck.This is obviously done to put people off coming hoping they will just give up! The powers that be know that as well as we do. This is not only due to the Doctors, but the NHS overall. However if someone could give an explanation as to why since the place opened their only seems to be a couple of Doctors working at any given time. Where are the other doctors? As I can never get a straight answer. If they are somewhere else then could someone please provide an explanation as their are plenty of us who think the same thing. Sincerely, a frustrated patient.
Good care and helpful
July 11, 2016
Nice friendly staff. Autism aware.
GP did not support me to access counselling
July 4, 2016
I was referred to a counselling service by the GP, but when there were delays in accessing that service the GP said that they were not responsible and I felt they were rude.
Friendly, treated well. Nice staff
April 13, 2016
Just joined, nice practice. Clean and modern.
