Bath Row Medical Practice, Attwood Green Health Centre

Dear patient

Thank you for your feedback, I am sorry to read that you were unhappy with the service provided at Bath Row Medical Practice.

The CQC doesn't manage individual complaints about GPs and their service and will advise you, as per the information they provide on their website that in the first instance the service provider (Bath Row Medical Practice) should be contacted and their internal complaints procedure should be followed. If you are not happy with our response you then have the right to contact the Parliamentary and Health Service Ombudsman (PHSO).

To investigate the complaint further and in full could you please kindly ask your flatmate to visit the practice and complete a formal complaint form (which is available from reception) in as much detailed as possible, providing the names of the GP's who were involved. If you would like to complete this form on your flatmates behalf, for confidentiality reasons we need to know that you have their permission to do so. A signature from the patient on the complaint form will be required. For more information on the practice complaint procedure please visit: http://www.bathrowmedicalpractice.co.uk/practice-policies.aspx?t=5

Once again, I am sorry you and your flatmate feel that the service provided has not been good enough, I look forward to receiving the complaint form so I can investigate this matter in full and provide a response.