Bath Row Medical Practice, Attwood Green Health Centre

Hard to get an appointment have to ring every day. Receptionist are not very nice. Act like they work in a hospital. Don’t get an appointment with my own doctor.

My partner is disabled and has trouble with mobility, he is also hard of hearing and virtually deaf in one ear, and the pain medication he is on affects his memory and the ability to process what he hears accurately. As a result, when he needs to see a Doctor he can spend ages on the phone in a queue only to be told that there are no appointments left for that day and to call again at 8am the following morning. This is a huge issue as again, because of his medication, he often doesn't wake up until closer to lunchtime and is then extremely groggy for an hour, so any chance of making an appointment is almost zero. And all appointments tend to be callbacks, and again he either cannot hear the doctor, doesn't understand what is being said, and because of his typical male pride, he won't ask for something to be repeated.

Now here is the really annoying thing.

We can call at 8am to make an appointment only to be told that there are none available and to call back the following day. This happened recently when I had to call the paramedics out in the early hours of the morning because my partner had collapsed and was struggling to breathe. They were here within minutes I'm pleased to say, and they stayed for several hours checking him over, giving him oxygen, calming him down and getting him relaxed again. I was told to call the surgery as soon as they opened and tell them what had happened and that the paramedics had insisted he was seen by a GP as a mater of urgency that day, and to tell the surgery that when I was making the appointment. They even wrote this down on the discharge form so I had proof. As per usual, I got the same answer, no appointments, call tomorrow.

So, I do what I always do, walk round to his surgery, get to the reception desk and utter the magic words "I'm a carer for one of your patients and it is urgent that I get an appointment/call back with a GP today." Without fail, I get a same day appointment; a call back if IO can take and listen in on the call, and a face to face if he needs to actually talk face to face with the GP.

It really shouldn't matter whether I'm his carer or not, but that magic word "Carer" has always gotten a different level of service.

Hard to get an appointment, Phone up, just changed system. Tried to get an appointment, which is now mostly online.

They're okay. It's difficult to get appointments. If I cannot get an appointment, I'll go to the Children's for my daughter. You ring the surgery at 8am and by the time you get through there's no appointments left.

I hurt my hand in September and couldn't get an appointment with the GP until October. I have been referred for Physio which will not start until December. It's been a long wait for a referral. They haven't given me anything, no exercises before this appointment in December. I had to make noise to get an appointment and medication.

Attended here for a vaccine clinic to get a covid autumn booster. Volunteer greeter was very friendly, and staff in the clinic were pleasant and efficient.
Only downside was the environment in the waiting room and reception area. It looked worn, and the receptionists at the practice weren't very friendly to people coming in for enquiries. I also noticed they insisted on proof of ID and address to register - this isn't needed, and they shouldn't be insisting on it.

I see a different doctor every time I go. They did send me to hospital for tests when I first started getting my symptoms.

When I can get through they are good. Process of trying to get and appointment isn't good. They do appointments over the phone, I did have a face to face appointment today after a month.

It's not good. I've got to call at 8:30, it's like this everywhere now. There's also long waiting times in the queues.

The doctor has come to visit me as I am pregnant, they have confirmed my pregnancy and took a history but I have been told they do not deal with long term cases. I have tried to register with another practice but they have said they cannot register me due to my post code and living in temporary accommodation for asylum seekers.