Bath Row Medical Practice, Attwood Green Health Centre

It's incredibly difficult to get through on the phone to request an appointment. The phone line goes from being closed to a statement about the queue being full, goodbye, and it automatically hangs up on you, in seconds at opening time. You end up dialing multiple times to even get in the queue to be on hold to speak to a receptionist, which is very very frustrating. They clearly need a phone system that offers much more capacity for callers. I've also experienced the system automatically hanging up on me if I've been in the queue for more than 15 minutes without speaking to someone!

Its no better if you go and queue in person before the surgery opens, often they run out of appointments to give people at the back of the queue, and just tell you to come back another day to try again.

The online appointment system used to work well, but they are switching systems so it's been down for weeks, making the only option to get an appointment fighting to get in the queue on the phone!

Once you get an appointment and attend, the practice is very quiet, which clearly shows they are not able to offer enough appointments to meet demand.
They used to offer telephone consultations with a Dr, so if you couldn't get an appointment you'd been assessed on the phone, but the receptionists don't offer you this option anymore. I rang recently to ask for a telephone appointment and was told to ring 111 or go to a walk in centre. Very unhelpful and offered no continuity of care.

Given how hard it is to make an appointment, you'd think the Drs would friendlier, but their approaches massively vary. Some seem to go out of their way to help, whilst others could not be less helpful. Having fought to even get an appointment, it's frustrating to not receive good treatment.

The reception staff on the desk are very helpful if given a chance to be, but sadly often have to bear the brunt of people's frustrations with the flawed appointment system.

This practice used to operate a drop in system for appointments, which I miss greatly.

Since the Glossy new building has opened it is impossible to get an appointment when you are actually sick unless you can crawl to the place and queue up at 8am,which if you are sick and cant manage it. Hard Luck.This is obviously done to put people off coming hoping they will just give up! The powers that be know that as well as we do. This is not only due to the Doctors, but the NHS overall. However if someone could give an explanation as to why since the place opened their only seems to be a couple of Doctors working at any given time. Where are the other doctors? As I can never get a straight answer. If they are somewhere else then could someone please provide an explanation as their are plenty of us who think the same thing. Sincerely, a frustrated patient.

Nice friendly staff. Autism aware.

I was referred to a counselling service by the GP, but when there were delays in accessing that service the GP said that they were not responsible and I felt they were rude.

Just joined, nice practice. Clean and modern.

My flat mate has attended two appointments in the course of two weeks with two different doctors and both have been discriminatory to him about certain tests. I would never expect a GP of any standing to turn round and say to someone 'if the infection doesn't clear we will do blood tests for HIV.' Just because he is clearly a gay person, I do not think they have the right to assume that is the reason for him being sick. I doubt that they would say that exact sentence to a heterosexual person do I dont see why they can just state that to a homosexual person, I'm disgusted that two GP's have said it now and I've told my friend to leave your practice as its disgusting behaviour and I would never expect it from a GP. I will be taking this matter to the CQC to involve them in this matter as it is out of order.

I went to get an injection for residual back pain, always seen to and very professional doctors