Reviews (1079)

Exceptional care, exceptional staff

January 9, 2024
Exceptional care provided since birth. We were transferred from Queens Nottingham to Birmingham Children's. My child is now six months old and is being seen by exceptional staff. You don't usually have to wait very long to be seen but today may be different due to doctor's strikes. We have been living in the unit during the start of the treatment. Cannot fault the system
Sarah Coverson

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Referred due to the complexity

January 8, 2024
Referred from Leicester due to being a complex epilepsy situation. I had to travel 40 minutes on the motorway to the appointment today.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

The doctor was good.

January 8, 2024
All has been good with appointments. I did have to wait half an hour but that's fine. The doctor was good and spoke directly to me which I appreciated.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Organised and approachable

Ear Nose and Throat
January 8, 2024
Good. Good organisation of appointments. The staff are approachable and explain things well and they answer any questions I have in the ENT department.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I like the people and the games

January 8, 2024
I have been here 2 times and I like the people and the games.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Communication is great. They cover all bases.

January 8, 2024
It's okay. You have the appointment first and then go for bloods. We come to see the kidney department. There is good communication about the appointments and they send emails, texts and letters. They cover all bases. Staff are nice. We have been coming since she was born and they have been great.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Can't fault the hospital

January 4, 2024
Brilliant. I can't fault the hospital. I had to cancel an appointment and they rearranged it really quickly. They have seen all of my children and have been fantastic in general.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They have given up

January 4, 2024
They tried a topical lotion on my sons head for alopecia and it didn't work. They seemed to have given up as that isn't working and we don't know what else to do for him as he is so embarrassed and sad.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Referred within a week

January 4, 2024
Very good. We were referred on from an A&E doctor who got her an appointment for the week later. All has been on time and the doctor was very good, kind and informative.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Usually very good.

January 4, 2024
It's the second appointment for ENT. I ended up going private as the waiting time was meant to be 2 years. They are running late today. They are usually very good. Good with my son.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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