Reviews (814)

Amazing work

June 1, 2023
Amazing work - miracles. All departments (Genetics, Heart, Dentistry, upper hand & limbs and Pediatrics) are brilliant. The thing that stands out for me is they just don’t care about the patient, they care about the family too. They ask how we get on and our wellbeing.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Everything fine, nice nurses

June 1, 2023
I was last in around a year and a half ago and had an operation on my heart. Everything was fine. Nurses were nice. Then they transferred my care over to the Queen Elizabeth hospital.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Very long at A&E

May 30, 2023
Very long at A&E. Waited 7 hours, poor communication not updating and telling us how long the wait is. Just not helpful. Had to wait for a callback. 3 hours for a doctor to call back and then booked an appointment with walk in clinic, they were very helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Good referral

May 26, 2023
GP referred my child for speech and language and they also attend for their eye care. Since been discharged.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Service has hindered her

May 24, 2023
I've been trying to get my daughter on the services and it has hindered her. The children's hospital said no to taking her case in A&E even though they found a tremor and injury. She had open heart surgery there previously too.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

I had to chase the appointment

May 24, 2023
I had to chase the appointment for my daughter for medicine review. I shouldn’t be doing it, they should be arranging it for us.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Can’t wait 24 hours

May 24, 2023
Came in at 9pm and not seen until next day. Not what we are used to. Need to have relationship with doctor. Can’t wait 24 hours. Used to be different.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Great hospital

May 24, 2023
Great hospital. Taken a bit of time to be referred but used for my other children in the past. Not had appointments yet but checking in at reception and finding my ward is easy.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Its okay

May 24, 2023
Its okay. Good communication about appointments. Staff are very good, can call them with any issue about ENT, but sometimes can take a long time for call back, but they are good. Too much pressure on the NHS. Had appendix removed and they were good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They listen to me

May 24, 2023
I like it here, they listen to me and tell me jokes.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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