Reviews (812)

Not enough decorum and respect

April 25, 2023
The facilities are dirty ad horrible, My daughter stayed there. We waited too long in A&E. The bays on the children’s wards are too small, especially when you have a child that’s in a wheelchair, they need to have more decorum and understanding. We ask for a side room and they say no but we are asking for her privacy as we still have to change her and the curtains will open, just need more decorum and respect. The staff are good though and let us know what’s going on, it’s the facilities that let the hospital down.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Great staff and communication

April 24, 2023
The babies had operations on their stomachs when they were a younger age. They were transferred there and then transferred back to the Women's. They will be transferred back to the children's now they are old enough to have the operation performed again. Care was great and so was the communication, great staff.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

First two appointments were brilliant

April 13, 2023
First two appointments were brilliant, put to back of list even though they said she would be first because of her needs. They said she could have water even though she was on thickener pre-med. Took too long to take her down to Opps. Waited 2 hours for pharmacy to bring up prescription and they forgot. No access down to pharmacy. No OT involved in daughters care.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

Referral from GP took 5 weeks

April 13, 2023
1st time service referral from GP took 5 weeks, here for blood test.
Pamjlola

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

Was very tired at the end

April 13, 2023
Waited for 6 hours at A&E and was very tired at the end.
Shukril

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

Staff is good, friendly and informative

April 13, 2023
4 months ago I waited for a long time but today I hope for shorter waiting times. Staff is good, friendly and informative.
Shukril

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

Outstanding treatment

April 13, 2023
First referral from Coventry hospital for broken hip at BCH. Outstanding treatment for daughter 10 years old. Visit today is check-up.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They make her relaxed

April 13, 2023
Coming since 4 months. Parking is worst. Very good experience as we come from Wythall. Best experience with staff especially blood testing as child has anxiety about this, but they make her relaxed.
M McCarthy

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Excellent treatment and follow up

April 13, 2023
My 2 years old daughter who was born at Women’s hospital had a (NWS) surgery at 3 days and had weeks stay there. Excellent treatment and follow up. Even though NHS is under staffed and under pressure but the service given in circumstances is wonderful.
Jack Usher

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

No issues all good

April 13, 2023
Referred from Coventry hospital after a horse riding accident. Very quick referral process. No issues all good, communication been good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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