Reviews (814)

They were quite understanding

June 1, 2023
Referred by GP to consultant. No complication, they were quite understanding. We were late but consultant will be able to see her today.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

The treatment team was amazing

June 1, 2023
It’s alright here. They would talk to me and the play workers were really good. The treatment team was amazing and had a connection with him, they build that rapport and spent time with him.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They were short staffed

Oncology
June 1, 2023
Really good experience at oncology. They kept us well informed. They have been really good but a lot of time they were short staffed . Chemo was always done on ward 18 / 19 but when his temperature spiked he would need to be brought into A&E and transferred to ward 18 / 19 but with low staffing levels couldn’t send him to oncology ward. Staff were always on the wards but they weren’t specialized.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Student doctor was quite nice

Ear Nose and Throat
June 1, 2023
Student doctor was quite nice. Took advice from senior doctor. Said 6 months for operation. Came at 9:45am been an hour appointment. It’s been reasonably good. Advice was also given for if she has any pain in the meantime as I was worried. But they have been good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Never had to wait long for appointments

June 1, 2023
Third time coming. Never had to wait long for appointments and the staff are good. Greeted well by the doctors. Good service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Receptionists have been good

June 1, 2023
Son holds his breath and has other issues. they are seeing him today. He will also have a blood test. Receptionists have been good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to have received your positive feedback and will share this.

Best Wishes, the Patient Experience Team.


Provider responded

No parking close by

June 1, 2023
Everything is really good. No parking close by having to pay a fortune in parking. Staff have been good though. Hospital easy to find. He usually go to Coventry hospital but after the accident our son has follow up appointment here.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good hospital

June 1, 2023
Good hospital, sometimes can wait long for the bloods, but the staff are good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

It can take weeks to get an appointments

June 1, 2023
Sometimes it can take weeks to get an appointments or it can take months. That I find a struggle. The staff are nice though and helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Didn’t take long to get appointment

June 1, 2023
Gone above and beyond. Didn’t take long to get appointment. Referred my son for ADHD to hospital. Staff and communication has been brilliant.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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