Reviews (814)

Staff were helpful

July 5, 2023
I will give them 4 star because the place is clean and tidy. Staff were helpful and most of the time appointments are on time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Very supportive

July 5, 2023
Coming here for my daughter since last 2 years. Very supportive and helpful clinicians. Treatment explanation is super good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Doctors are amazing

July 5, 2023
This is our 6th visit the doctors are amazing but parking is a nightmare.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Quieter today, not waiting long

June 14, 2023
Today seems quieter, it was more hectic the last time I came which impacted on waiting times. Not been waiting long today. I received communication about the appointment via a letter. They normally sent the appointment through letter but this time there was a middle step which needed a password which I had not received. I did however call the helpline and they booked the appointment for me.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Everything quicker, more caring

June 13, 2023
It's fine. I prefer the hospital to my local one. Everything is quicker here. I've not had to wait long for the appointment, it come through quite quickly. They are more caring and they care for the children, better than they do in Wolverhampton.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Really good with her since birth

June 12, 2023
They're really good with her. Appointments have been sent to us through the post and we've had text message reminders. It's all been professional, I can't complain about anything really. They've been good from when she was born.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

It's alright, it's just routine now.

June 12, 2023
Been alright here, I've been coming since I was 3 and I come yearly. I understand what they staff are saying, it's just routine now. I was referred over from Rugby when I was 3 as I needed surgery.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.


Provider responded

Doctor was brilliant

June 12, 2023
We went for an appointment in the main hospital during strikes and the doctor we saw was brilliant. The hospital was quiet. We've come for a follow up appointment today.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Really good, positive interactions

June 12, 2023
It's fine, it's really good. They send out letters about the appointments. We've had positive interactions with staff, it's all been very good. My son has been here since birth and now comes every 6 months for appointments.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

First face to face appointment since covid

June 12, 2023
We've come to a follow up appointment today. We used to have all the appointments over the phone and today is the first face to face appointment since covid. It's a very good hospital and we're happy with the service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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