Birmingham Childrens Hospital

Please accept our apologies for the delay in responding, and thank you for taking the time to provide us with your feedback. We are sorry that you had a protracted wait for blood tests in January, we can appreciate this must have been very frustrating. The Phlebotomy team, along with the wider Trust, are always looking at ways to improve the patient experience, and your feedback will help the team improve the service in future. Best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience of our Main Outpatients Department at Birmingham Children's Hospital. It is disappointing to hear that you feel that the Outpatients Clinics are rushed and that you have a long waiting time to be seen. We will share your comments with senior management of our Main Outpatients Department so they can reflect on this feedback and see if any improvements can be made. We are pleased to hear that our staff have been compassionate and helpful during your visits. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience of our Outpatients department, on our Wards and visiting our Oncology clinic at Birmingham Children's Hospital. It is wonderful to hear that your family have received excellent service over the past 17 years of visiting our Hospital. As a trust we hold our trust values in the centre of the care we provide to our patients and families and it is lovely to hear that our staff have been compassionate and caring during each visit. We will share your kind comments with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is really fantastic to hear that over the span of 16 years that our staff are still providing an excellent service to your family and that our staff have been caring and compassionate during each visit. We will share your kind comments with our Main Outpatients Team to ensure they receive praise and recognition for their high level care and dedication to our patients and families. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that the ticket system is working efficiently and that the waiting times remain short for you. We will share your kind words with the Main Outpatients Team. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is brilliant to hear that you have received excellent care and that all staff have been compassionate and considerate. As a trust we recognise how important communication is and it is great to hear that you have received good communication regarding your son's procedure. We will share your lovely words with our Main Outpatients Team. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you our staff have been understanding, compassionate and supportive during a difficult time for your family. It is absolutely fantastic to hear that you have received excellent service from our Hospital. We will share your heartfelt comments with our Oncology Clinic Team so they can be recognised and praised for their dedication to our patients and families. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that you are pleased with the service provided by our Hospital and that you are happy with the facilities available. It is disappointing to hear that your son's follow up appointment was delayed by two months. If you have any further concerns with your son's care and treatment please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve any issues you have currently or in the future, You contact our PALS team on 0121 333 8403 or alternatively on bwc.patientexperience@nhs.net. We will share your comments with the Main Outpatients Team. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is great to hear that you have received an excellent service and great care. We will share your nice feedback with the Main Outpatients Team . Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at our Main Outpatients Department at Birmingham Children's Hospital. It is lovely to hear that you have received good service and that all staff have been respectful and supportive to your family. We will share your kind words with our Main Outpatients Team so they can be praised and recognised for their dedication to our patients and families. Best Wishes, Patient Experience Team.