Birmingham Childrens Hospital
Feedback Rating
Based on 1201 reviews
Reviews (1201)
Very bad experience
Accident and emergency services
November 14, 2018
Very bad experience at Birmingham Children hospital, waited for 7 hours with no support and information.
The care we received was amazing
Oncology
October 9, 2018
I had a baby in 2009, sadly he was diagnosed with brain tumour when he was just 9 weeks old. He was looked after by staff at Children’s hospital oncology unit. The care we received was amazing, also from the Macmillan and CLC sargeant nurses. When we were struggling to finance the taxi journeys to hospital they helped us get ambulance transport instead. Our son sadly passed away aged 7 months. Children’s hospital made this traumatic experience as comfortable as possible. They let us have our own room and they let me take him home and feed him myself for the last time. I am really grateful for them.
Good but limited knowledge of Autism
Accident and emergency services
October 8, 2018
The Doctors and Nurses in A & E are very good, but they have no knowledge of knowledge of Autism. They do not understand the condition and the challenges. For example, one of the nurses wanted to check my son ears and I asked her to wait one minute to allow him to get used to the environment,but she just went ahead to check him which made my son anxious. At other times, they ask him to open his mouth and yet I have told them that he does not understand because he does not understand words. The Doctor has to physically open his mouth because he will not respond to instructions. They need to improve their knowledge and trust that what carers are telling them is the truth.
I am not sure what they are doing
unknown
October 8, 2018
My husband had a rare condition. My daughter, who was born immediately after my husband died, has also been diagnosed with the same rare condition as her dad. She was diagnosed when she was nine months old. Since then, she is being treated by Children’s Hospital. Although, I am happy about the care the hospital provides, I feel that they need to improve how they share information with carers. They could be prodding her for no reason for all I know, as I am not sure what they are doing. I had to flip out at them to start sharing information with me about her care.
Fantastic treatment Provided
Cancer services
August 7, 2018
My son has been cared for at Birmingham Children Hospital for brain tumour cancer. I can’t fault them, they have been fantastic throughout my son’s treatment. This includes a brain tumour operation.
Happy with care
Physiotherapy
July 27, 2018
Attended physio, and condition deteriorated. They then referred to consultant and received treatment necessary to stretch the muscles to leg. Happy with care.
mix up in communication
May 11, 2018
I had an early morning appointment - was stuck in traffic tried to call for 30 mins on phone nobody answered and when I got there appointment was cancelled and was told to wait for later appointment. Facilities and doctors were good. waiting time for appointment not long.
Very good & very happy with staff
Diabetic Medicine
March 12, 2018
My son is diabetic and receives regular care at the hospital. The care has always been very good and we're very happy with the staff
Missed diagnosis of liver cancer.
Hepatology
November 28, 2017
The hospital ignored my daughter's symptoms for the best part of a year, making me feel like a neurotic mother and her feel like she was making her symptoms up. she had long standing liver disease due to a genetic condition but subsequently got cancer of the liver. This was initially picked up on a scan in February 2017 but was missed. we were told in March, there was nothing wrong with her and they would see her again in 2 years time. It was only because I persevered and phoned the professor dealing with my daughter nearly weekly at times (she refused to speak to me until July). Her manner was appalling throughout, even giving me the cancer diagnosis over a telephone. I am extremely concerned that other children will be missed with a cancer diagnosis with how we were treated. We have never received an apology and no investigation has been carried out.
Prolonged wait in A&E
Accident and emergency services
November 9, 2017
I attempted to have my daughter seen at BCH A&E on two occasions, Saturday and Monday. We were attending because she needed an X-ray for suspected broken finger. She was triaged and it was agreed she needed X-ray but wouldn’t be sent to X-ray without seeing doctor. We waited for two hours on the Saturday only to be told (with no apology and rather aggressively) that it would be a further five hour wait ‘at least’. Assuming this was an exceptionally busy day I elected to strap her finger and return on Monday morning. I was shocked to be informed that they were still predicting a 5 hour wait at minimum. I have no problem waiting for such services but feel the triage system for hospital is old fashioned and needs to have less time consuming pathways. We elected to attend a different A&E at city hospital where we were triaged and send straight to X-ray, saw a doctor and returned home within one hour.
