Birmingham Childrens Hospital

Thank you for taking the time to share your feedback with us. We have brought your comments to the attention of the outpatient manager and their response is as follows ; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons.We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.' The department have also shared your comments with their team to highlight how difficult it can be for parents to hear when their child is called. Staff have been encouraged to repeat the names and to call patients through clearly and loudly.

Thank you for taking the time to share your feedback with us in regard to our Main Outpatients waiting area. It is very sad to hear about the standard of the toilets, please be assured we will share this with the Domestics team to ensure the Main Outpatients toilets remain at a high standard. However, it is great to hear that you found the layout of the waiting area good.

Thank you for taking the time to share your feedback in regard to our Main Outpatients department at Birmingham Children's Hospital. We are pleased to hear that you found the environment of the waiting area was of a high standard during your visit. Thank you for your suggestion for improvement in reference to the level of volume when patients are being called through. Our Patient Experience team will share this feedback with the Outpatients management team to review.

Thank you for taking the time to share your feedback with us. The manager of outpatients has been made aware of your comments and their feedback is as follows; 'All our clinicians work hard to adhere to appointment times. On occasions clinic appointments can be delayed, this can be for a variety of reasons. We aim to ensure we fully meet the unique needs of all our patients and families, and as a result some appointments may take longer than the allocated time.'

Thank you for taking the time to share your feedback in regard to our Main Outpatients Department at Birmingham Children's Hospital. It is lovely to hear that you had a great experience during your visit. We are pleased that the staff provided amazing care and the overall environment of the waiting area was of a high standard. We appreciate your suggestion for improvement in reference to the level of volume when calling out patients and will share your feedback with the Main Outpatients Nursing team.

Thank you for your feedback in regard to Main Outpatient's Department at Birmingham Children's Hospital. It is great to hear that your overall experience was good.
As a trust, we strive to provide a high quality service so we appreciate your suggestions for improvement. In reference to having speakers to automatically call patients, our Patient Experience team will share with this with the Main Outpatients management team to consider for future improvements to our Outpatient's service.

Thank you for your feedback in regard to the Main Outpatient's Department at Birmingham Children's Hospital. I am sorry to hear that the toilets were not of a high standard during your visit, please be assured we take this seriously as cleanliness is very important. Our Patient Experience team will feed this back to the Domestics team to ensure the toilets remain a high standard. In regard to the Vending Machine, there is currently a project looking at refurbishing the Vending Machines for Main Outpatients. We appreciate your feedback as it enables our trust to improve on our standards so we can provide a high quality service.

Thank you for your feedback in regard to your visit to Birmingham Children's Hospital. We are really pleased to hear that you have received a high quality service from our hospital for 10 years. It is great to hear that the ticket calling system is working effectively and efficiently for families in the Main Outpatients Department. We are really happy that you feel the facilities and activities provided for patients and families are of a high standard. We strive to provide a high quality service and it is fantastic that this is being met for your family.

Thank you for taking the time to share your feedback with us. I am so sorry to hear that your daughters condition is getting worse and I am keen to help you. I would encourage you to get in touch with the PALs team (Patient Advice & Liaison) on 0121 333 8403 or bwc.pals@nhs.net We can then advise on options available to you and how we can support you. Best Wishes Rachel- Patient Experience Sister.

Thank you for taking the time to share feedback with us. We are pleased to hear your daughter had a good experience whilst having her allergy tests. Best Wishes, Rachel- Patient Experience Sister