Reviews (1201)

Staff were brilliant

Cancer services
February 19, 2020
My son has been under Birmingham Childrens Hospital since 2014 when he was diagnosed with T cell lymphoma aged 2. Very traumatic diagnosis. Team in oncology were brilliant helped get him better (almost 2 years of treatment now). Very patient with him, always here if we had any worries/concerns. Caring People. Also been under physiotherapy, eye department, respiratory all again brilliant.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that the staff in Oncology have shown compassion and understanding during a difficult time for your family as they have been supportive and have been able to answer any worries or concerns you have had. It is also good to hear that Physiotherapy, Eye Department and Respiratory have provided your son with brilliant care. We will share you kind words with the relevant teams to ensure they receive praise and recognition. Best Wishes, Patient Experience Team.


Provider responded

Friendly with good facilities and advice.

Outpatients
February 19, 2020
Friendly place. Activities for waiting with child good. Appointments acceptable. Consultants advice and treatment good. Mum being reassured about child's condition but would like to see things moving. Child has been coming for 1.5 years.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that you are happy with the facilities and care provided from the trust. We will share your kind words with the manager of the Outpatients Team.


Provider responded

Whenever I visit this hospital it’s too busy

February 11, 2020
Whenever I visit this hospital it’s too busy. They should have faster lifts and cheaper parking provision.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. Unfortunately our hospital will always be busy with many patients and families visiting to receive care and treatment. Please be assured your feedback is invaluable and we will share your suggestions for improvements regarding the lifts and parking fare. Best Wishes, Patient Experience.


Provider responded

Very friendly and helpful staff

February 10, 2020
Very friendly and helpful staff. Lots of play things and activities for children to keep busy. Great facilities especially charging ports for phones. We were late due to traffic because of accident and they kindly still saw us. They give lots of appointment reminders. Parking difficult.
Rebecca Uddin

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff have been friendly and helpful and that you are happy with the facilities provided. We will share your nice feedback with the Main Outpatients manager. Best Wishes, Patient Experience Team.


Provider responded

Hospital staff fantastic

February 10, 2020
My daughter suffers with severe asthma and has been admitted into hospital a few times last year and year before, had to stay in intensive care, the hospital staff here were fantastic with communication and their professionalism. We came for regular appointments here and every time we are treated very well.
Amy Deakin

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that the staff were fantastic and professional with your family during your daughter's admissions to PICU. It is great that there has been excellent communication provided to your family and you have been treated well. We will share your lovely feedback with our trust. Best Wishes, Patient Experience Team.


Provider responded

Really positive experience

Accident and emergency services
February 10, 2020
Admitted to hospital via Accident and Emergency due to my daughter having an epileptic seizure. From start to finish the staff were so helpful and understanding and really made the situation as stress free as possible. We have since been admitted three times with more fits and attended the hospital for various appointments, every time we have come staff have been amazing and made it a really positive experience. They do such a good job and we are so grateful. I would just like to say how grateful we are to Birmingham Children's Hospital, all the staff do an amazing job and we are so fortunate to have the opportunity to receive care from them.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that you have had a really positive experience at the hospital as staff have been helpful and understanding and supportive during a traumatic time for you as a parent. It is lovely that the level of care that has been provided and the friendliness and compassion that has been shown by our staff has made your visits to hospital with your daughter a positive one and as stress free as possible. We will share your kind words with the relevant teams. Best Wishes, Patient Experience Team.


Provider responded

The staff are amazing and very helpful.

January 30, 2020
I have two children under the children’s hospital and must say I have received a first class service. The staff are amazing and very helpful. They do not judge or make me feel intimidated, like I have in other hospitals. The only criticism I would give is the waiting time, as the time of appointment is mostly never kept.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that your two children have received first class health service from our hospital. It is great to hear that staff have been supportive and shown compassion by being understanding and openly listening to you. It is disappointing to hear that the waiting time of the appointment is not always kept, your feedback is invaluable and we will share your comments with the manager of the Outpatients Team. Best Wishes, Patient Experience Team.


Provider responded

Thank you very much.

January 30, 2020
My four years daughter is been treated here for kidney failure since last one year. I don’t have words to praise them. The level of care, support and kindness they have shown to us cannot be matched. Thank you very much.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your daughter and your family have received outstanding care and that the staff have been caring and kind. We will share your lovely feedback with the trust. Best Wishes, Patient Experience Team.


Provider responded

Brilliant in all aspects

January 30, 2020
The hospital staff has been brilliant in all aspects. My daughter was diagnosed with photo-sensitivity and they have provided all the support they can. We visit our consultant once a month.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased that the care that has been provided to your daughter and family has been brilliant. It is great to hear that the staff have been very supportive. We will share your kind words with the trust. Best Wishes, Patient Experience Team.


Provider responded

Relatively positive experience today

January 30, 2020
Relatively positive experience today. Otherwise have to wait for at least 30 mins. Clinical team provided all the information we required. We were referred to other service on time. Very happy and satisfied from the service received.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased you have had a relatively positive experience and that you are very happy and satisfied with the service received and the information provided from the clinical team. We will share your comments about the length of waiting time to be seen with the manager of Outpatients. Best Wishes, Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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