Birmingham Childrens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is amazing to hear that your family have always experienced excellent care from our staff. We are glad to hear that you found the mobile phone charging unit beneficial. It is disappointing to hear however, that the toilet facilities and some areas of the environment did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) who will be happy to help on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced a brilliant level of care from our trust. We are pleased that the staff from multiple teams have been accommodating with appointments during your visits to the hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced excellent care from our staff. We are pleased that staff thoroughly explain the plan of care of treatment each time to ensure you understand your sons care pathway. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is delightful to hear that your family have always experienced a brilliant level of care from our trust. It is disappointing to hear however, that on the first occasion you attended the hospital the appointment waiting times were long and did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that your family have experienced a good level of care from our staff, during your visit to our hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced an excellent level of care during all your visits to the hospital. We are sorry to hear though, that the car parking facilities did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced an exceptional level of care from our staff, during all your visits to the hospital. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the Respiratory Department have been providing fantastic care to your son and that his quality of life has improved. It is great to hear that the Physiotherapy team are also providing excellent care to your son. We are pleased that the you are now very satisfied with our hospital. We will share your comments with the relevant teams to ensure they receive praise and recognition. Best Wishes, Patient Experience.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are saddened to hear that you were not happy with the level of care for your son to begin with when he was first seen by lunch function and respiratory by a particular consultant as you felt that you were not listened to. However, we are pleased to hear that another consultant has now identified the issue and that the level of care has improved. We would like to encourage you to contact the Patient Advice and Liaison Service (PALS) to further discuss any concerns you have as the team would be happy to help and try and resolve an issues you have with your sons care. You can contact PALS via telephone on 0121 333 8403 or alternatively via email on bwc.pals@nhs.net

Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff have been friendly and that you are happy with the level of care from the hospital. It is disappointing to hear that you felt there was not enough activities for children to keep the occupied when waiting to be seen in Main Outpatients. In regard to Parking, our trust liaise with the NCP parking company to ensure that prices are reviewed frequently. Your feedback is invaluable to us and we will share your suggestions with the Main Outpatients Manager. Best Wishes, Patient Experience Team.