Birmingham Childrens Hospital

My son is diabetic and receives regular care at the hospital. The care has always been very good and we're very happy with the staff

The hospital ignored my daughter's symptoms for the best part of a year, making me feel like a neurotic mother and her feel like she was making her symptoms up. she had long standing liver disease due to a genetic condition but subsequently got cancer of the liver. This was initially picked up on a scan in February 2017 but was missed. we were told in March, there was nothing wrong with her and they would see her again in 2 years time. It was only because I persevered and phoned the professor dealing with my daughter nearly weekly at times (she refused to speak to me until July). Her manner was appalling throughout, even giving me the cancer diagnosis over a telephone. I am extremely concerned that other children will be missed with a cancer diagnosis with how we were treated. We have never received an apology and no investigation has been carried out.

I attempted to have my daughter seen at BCH A&E on two occasions, Saturday and Monday. We were attending because she needed an X-ray for suspected broken finger. She was triaged and it was agreed she needed X-ray but wouldn’t be sent to X-ray without seeing doctor. We waited for two hours on the Saturday only to be told (with no apology and rather aggressively) that it would be a further five hour wait ‘at least’. Assuming this was an exceptionally busy day I elected to strap her finger and return on Monday morning. I was shocked to be informed that they were still predicting a 5 hour wait at minimum. I have no problem waiting for such services but feel the triage system for hospital is old fashioned and needs to have less time consuming pathways. We elected to attend a different A&E at city hospital where we were triaged and send straight to X-ray, saw a doctor and returned home within one hour.

Important first appointment to discuss daughter's coeliac disease
We had a positive appointments at doctors, blood test confirmed coeliac disease and we then had to wait 5 months for hospital appointment, which ended up being in the wrong department! We now have to wait again for another appointment

Very good manner by staff, approachable, understanding attitude - v good with my son

Great, Well treated

It took quite a while for them to check on me. It was a bit slow but was good.

ER Parking had no more change so he didn't get seen

Staff were amazing. All do a brilliant job.

I have been going to BCH for 18 years and all through my life they have cared for me and helped me through everything!