Birmingham Childrens Hospital

Thank you for your feedback in regard to your experience of your visit to the Emergency Department on two separate occasions at Birmingham Children's Hospital. Unfortunately, if emergencies come in to our Trauma team, this will have an impact on the waiting time to be seen. Each patient's waiting time is triaged based on clinical priority.

Out of hours and during the day, families can currently purchase food and drink from the two vending machines in the Emergency waiting area. In addition, families can also purchase food from the Costa and the WHSmith's store at the front of the hospital and also our canteen/café. We appreciate your suggestions to improve on the supply of water and food for families and will certainly take your comments on board and look into how we can improve our Emergency Department waiting area. One suggestion that has been made is to provide a jug of water for families on the Emergency department reception desk, which we will look into.

Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. It is great to hear that you are pleased with the service our hospital provides and that staff were compassionate and helpful. We are really happy that you will recommend our service as a trust to others. As a trust, we strive to provide high quality care and treatment and we are glad we have met this for your family.

Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. As you have not specified which waiting area this is in regard to, we are unable to comment. However, we will take your comment on board and be mindful of the layout of each waiting area ensuring it remains spacious. We are pleased to hear that you environment was clean and the staff were helpful.

Thank you for your feedback in regard to your experience during your visit to Birmingham Children's Hospital. We are sorry to hear that you were unable to locate water for a drink, we do have vending machines which provide drinks and WHSmiths shop at the front of the hospital, a Costa at the front of the hospital and a Café/restaurant for patients and families, where water could be purchased. However, we will take on board your comment and look into how else we could signpost this and ensure all waiting areas have water accessible for patients and families.

Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are pleased that the environment of the waiting area you were in was of high standard, and that you were seen within a quick timeframe. We are extremely happy to hear that you had a great experience during your visit.

Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are really pleased that the environment of the waiting area was of a high standard and that the staff were helpful. Our staff have to prioritise emergencies and unfortunately that will impact on the length of waiting time to be seen. However, we will certainly take your comments on board and encourage clear communication to be provided to patients and their families that are waiting to be seen.

Thank you for your feedback in regard to one of our Waiting room's in Birmingham Children's Hospital. We are pleased to hear that the staff were helpful and that the environment of the waiting room and the toilets were of a high standard. We appreciate your comments for improvement, in our main waiting areas; Emergency Department, Main Outpatients Department and Waterfall House we provide televisions for our patients and families, however we will certainly consider if any other waiting areas could benefit from having televisions available.

Thank you for your feedback in regard to your experience at Birmingham Children's Hospital. We are really pleased to hear the waiting area and toilets were of a high standard and that it is wheelchair accessible. We appreciate your comments for improvement as it enables our trust to provide a high quality service. We are sorry that the hand dryer was out of order at the time of your visit. We will certainly highlight your suggestion to our Domestics team to provide paper towels as an alternative and to ensure signage is available when our hand-dryers are out of order.

Thank you for your feedback in regard to one of our Waiting room's in Birmingham Children's Hospital. We are really pleased to hear that the environment is of a high standard and that the staff are being friendly and welcoming, as a trust we strive to provide high quality care.

Thank you for your feedback in regard to one of the Waiting area's in Birmingham Children's Hospital. We are pleased that the staff have been helpful. We appreciate your comments for improvement. In regard to providing vending machines that take card payments, the trust is currently looking at work with replacing vending machines in the Main Outpatients Department to ensure variety/quality is provided for our patients and families. We will certainly take these comments on board and suggest to the leads of this project to consider Vending machines that take flexible payment. We are sorry that the hand dryer was out of order during the time of your visit, we will highlight this with our Domestics team to ensure suitable signage is provided.