Reviews (1201)

The service is great

February 16, 2023
The service is great. Come here for my 10 years old daughter, she enjoys coming here.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

The hospital is good

February 16, 2023
The hospital is good. The care, staff and everything is very good, we are very happy.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Fantastic

February 16, 2023
Fantastic, all the staff at the hospital are friendly and ready to help. My three years old daughter been here before, referred us from Walsall Manor hospital and referral was quite quick.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Staff have been good

February 16, 2023
Good got a referral from a doctor, taken a long time for appointment. Booked at start of December. Staff have been good so far.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Waiting since he was 8 years old

February 16, 2023
Good he has been here several times, been waiting since he was 8 years old for an operation for a squint because of Covid he didn’t have it and a new appointments hasn’t been made. The more longer its left the worse it gets.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Staff are good take

February 16, 2023
Staff are good take really good care of her. Twice stayed, good when she’s been an inpatient. Good always kept appointments on time. One time we travelled from home to get here and was about to arrive that we were told no bed space is available.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Kept us informed

February 16, 2023
Brilliant, ICU for a month. One of the best. Kept us informed.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They are really good

February 16, 2023
Brilliant, nothing bad to say regarding staff and appointments. Used it quite a lot. They are really good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

No concern or urgency from staff

January 26, 2023
Hot drinks machine was not working but charged one patient almost £9 which they were very upset about. They had spoken to receptionist who said there is nothing we can do, its not ours. The receptionist said there is a out of order sign which somebody keeps taking off. No concern or urgency from staff about it. £9 can be a lot of money for people. Staff advised call out number on machine but not very helpful for stressed parents of sick child.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Discharge wasn’t good

January 26, 2023
Ward 7 – the care was great but the discharge wasn’t good.. felt like I had been kicked out. Needed the bed. So they made us go and they didn’t understand the situation. Daughter missed 2 feeds after 3 week admission, that day they needed the bed for other patient but we were still there. They did not think about the patient that was already there and our mental health. Had to wait downstairs. I get why they are doing it, but its not the right was to do it. Its not a nice feeling.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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