Reviews (101)

The social worker is helping me appeal

February 7, 2024
I came out of hospital to arrange supported living and an OT to come out to assess my needs. I felt like I was placed in the wrong accommodation but the social worker is appealing for me and trying to get me moved. They don't give you a chance to make an informed decision on a property.
Anonymous

There is no point to them

December 14, 2023
11 social workers and not one has done anything. No communication between them. No continuity of care. It's proved my point that there is no point the system has gone down the drain. They only thing that has happened is an OT was sent out to see how to change the bathroom.
Anonymous

Trying to get a chair to go upstairs

December 8, 2023
I had an uncaring woman dealing with me. I have severe osteoarthritis in my spine and hip and am in alot if pain. I'm sleeping on the floor in my living room.
Also it's needed for another person who constantly upstairs, he's in heart failure. This lady suggested he doesn't need one because he won't be coming downstairs. I was so upset I hung up.
Frances roberts

It is good for my son and gives me a break

December 5, 2023
My son who is severely disabled goes to Fairway Day centre everyday for a couple of hours and it gives me some time for myself. He likes it there. He gets lots of help and I get the time for myself to help my mind.
Anonymous

I am so thankful for them.

December 5, 2023
The social worker has been so helpful for my 25 year old son who is severely disabled. They arranged for some support before covid but he didn't get chance to go. After, when everything started opening up again she contacted me and arranged for my son to go to a day centre for an hour a day. She even pushed for more hours for him. She explained everything to me so well and looked after us all so well. I am so thankful for them.
Anonymous

Disregarded by the social worker.

October 31, 2023
When asked to see the new social worker they disregard my queries about mums care. They disregarded my moms condition and won't look into them even when I ask them to.
Anonymous

Such a long wait for referrals.

October 31, 2023
They are saying that the financial situation isn't going to affect services but lots of people waiting have made referrals back in March. 6-8 month wait. It's such a long wait.
Anonymous

I get support and help from them.

October 31, 2023
I haven't found any issues with them. I find them helpful. I have been getting the support from them too.
Anonymous

They didn't tell us where my sister was.

October 25, 2023
They took my sister away whilst I was in hospital for 5 days as mom was elderly and she couldn't care for her. They didn't tell us where she was going. I had to call the police to find out where she was taken. They didn't communicate well or let us know anything. It is amazing how someone else can have a say on someone's care. It's not fair.
Anonymous

They have wasted my time.

October 23, 2023
It took 3 months to visit me. They asked if I wanted to go into a care home, if I has a pension and what my income was. They were a waste of time. My daughter will look at the financial side of it. The Alzheimer team told me I wont be able to cope with my condition at the end of the line. Home care is expensive, £1000 per week, but the visitor did not discuss that with us in this regard. We do not know what we need to do with the financial side of it. We cannot afford long term care and now we have to wait for the next social worker to come out, but we don't know anything about waiting times.
Anonymous

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Birmingham City Council Adult Social Care

acap@birmingham.gov.uk

Contact

0121 303 1234

ACAP
PO Box 16476
Birmingham
B2 2AP

Location

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