Reviews (101)

Have to go to complaints to get responses

October 22, 2023
Several contacts were made regarding needs not being met, care plan not being delivered and re-assessment required after there was no initial review when the care was first started (process not being followed). After months of getting nowhere, resorted to making a formal complaint and was asked to agree to informal. Stated that the opportunity for informal had been pending for 6 months and this was the only way to get the needed re-assessment.
Anonymous

They don't keep me in the know.

October 18, 2023
One minute they're helpful the next minute they're not. They will send me here and there and everywhere I go they don't know what's going on. They are not very good at keeping me in the know.
Anonymous

Shared information they should not have.

October 17, 2023
One social worker there ruined my whole life. They left the organisation. They ended up sharing trauma with people who shouldn't have known. I ended up homeless because of them.
Anonymous

22 month wait, so far, for an assessment.

October 13, 2023
My son was referred by his mental health team back in January 2022 for an assessment that HAS to be completed by a social worker in order for him to move into supported housing. We were contacted in September 2022 to advise there was still a wait but a Social Worker would be assigned by January 2023. It's October 2023 and despite two PCN professionals chasing them for the last 3+months we have heard nothing from them. Every time one of those professionals makes contact by phone they are told that an urgent message will be sent to the duty team. Calls are not returned. Emails sent by them go unanswered.
Anonymous

Absolutely traumatic I can not believe it

September 27, 2023
I am absolutely traumatised with social service's . They have made me and my sister suffer extremely appalling disturbing. I have cried cried for years having breakdowns due to not having the Right support. I urge a serious action to be taken and our experiences to be compensated. Alongside with urgent attention on this diabolical experience endured.
Rhia

Social worker could have been more helpful.

September 27, 2023
The social worker allocated to dad was useless. He was recently assessed by the social worker, the process needs to more streamlines. The social workers should be able to give more of a guide on the process of moving a family member to a care home, they could have been more helpful.
Anonymous

It's a waiting game.

September 26, 2023
They only just spoke to me last week. They said they will get me a support worker and back into day centres. It's just a waiting game to see what they say but can't help that.
Michael Betts

No interpreter booked for advance appointment

September 8, 2023
Social worker didn't book an interpreter for someone who was from Afghanistan, they said they couldn't book an interpreter last minute even though the appointment was booked well in advance. The social worker got a member of staff to gesture to the client to see if they would understand but there were several language barriers in place.
Anonymous

Noticed son has autism and referred him on

September 6, 2023
They noticed my son has autism traits and have referred him on to get tests. They're very good and are very much on top of things.
Anonymous

Not happy

September 4, 2023
I am under social care since 2018. Not happy with how they assign social worker and approve annual personal allowance. Very difficult to contact them, they don’t reply back.
Anonymous

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Birmingham City Council Adult Social Care

acap@birmingham.gov.uk

Contact

0121 303 1234

ACAP
PO Box 16476
Birmingham
B2 2AP

Location

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