Birmingham Womens Hospital

Last month I have a mammogram and called them informing to reschedule it as they did. When I went on the said date the receptionist lady was so rude because at that time she was holding a cup of drinks I which greeted her "good morning" her reply " why are you here " in which the tone of her voice was bad. Unprofessional totally.
I said I have an appointment rebook and the person whom I spoke told me to come today showing the letter that where I noted down the new schedule. Her reply was " no clinic today we have a meeting so come back tomorrow " I said a lady asked me to come today because I rebook it She was really rude to me and having eye to eye contact with the other receptionist, so I asked I wasted my time and fuel in coming here after calling to rebook it and her voice was bit louder when telling me " come back tomorrow", so luckily I am not at work so accepted it.
The following day I came and found the post on the wall." Ask a someone if you do not want a trainee " this is not exactly the right word as I can remember. It was my turn a lady called me up and greeted her then ask what is your name and are you a trainee I said - Her reply in a harsh tone of her voice was " I am here for several years already so no need to ask someone else because I am in charge" Explain to her why I asked but never listened instead when she did my mammogram it was so painful as intentionally did it and you can see through her facial expression. What such hiring a staff like that no manners at all. TOTALLY UNPROFESSIONAL AND BAD AT BAD ATTITUDES TOWARDS THE PATIENT.
I think she should go back to school and learn how to be good person and have a good moral characters because she is treating a patient not an object.
So I would like to tell the bosses that you need to make an evaluation for all the staff to be given to patient after such a procedure is done so that you will know how to review their next appraisal if needed a training to attend in dealing with patient , example how much more if a patient is disabled.
Action please for this so that the review at Women's Hospital will bit go up because it is disgusting.

Excellent hospital with great facilities and staff.

All of my appointments are very good. The hospital is pleasant. The care is very good. Good experienced doctors and nurses.

The hospital is quite good. The care received is very good. The only issue is the long waiting time to get called in to see the doctor.

I have had two babies here and the care was very good. The doctor at the delivery suite was very good and took good care of me and my baby very well. I am happy with this hospital and the doctors and nurses that cared for me.

The delivery of care is amazing however the long waits are not. I was happy with the birth of my child here. The waiting times are too long.

I am happy with the appointment. I have a long wait to see radiology though. the appointments are very long waiting times. The care is fine, it's just the long waiting time to see a doctor is the main issue.

I followed the signs to x-ray and got lost twice. When I eventually found it they sent me to the loo and that was it, I was lost again. The staff were lovely in the department and those in the hospital helped me find my way. I was referred on from the GP and it didn't take too long. They are doing a few tests.

My appointment today has been very good. They have seen me quickly and they have been kind to my little girl. A very nice hospital with lovely staff.

A very good hospital. I should be coming back tomorrow for an induction. I have diabetes and they keep an eye on me. I have had lots of pain and feel very sick but they make me feel comfortable and they give me good advice for my first baby.