Reviews (1449)

Excellent clinical staff, admin terrible

Maternity
July 4, 2021
I am having antenatal care the Birmingham Womens Hospital, and would say all the doctors, nurses, midwives and other clinical staff including radiology have all been excellent. They are friendly, knowledgeable and made me feel safe and supported throughout. The administration however is terrible, and really lets the service down. For my 20 week scan I received notice on a Friday that my scan appointment was on the following Monday (i.e. less than 1 working days notice to be able to tell me employer I needed time off). I have found them very unhelpful when I called up to chase the appointment booking and this has happened for multiple scan appointments. The appointments have gone ahead, and as I mentioned above, all the clinical staff are great, and I'm overall happy with their care, but the frustration and stress that the poor admin adds to the experience does make me mark the service down.
Kim

Reply from Birmingham Womens Hospital

Hello! We are so happy that you have had good experience with the antenatal care at Birmingham Women's Hospital. However, are saddened that the administration have not been well received. The team are aware of on-going issues, and are making changes in order to improve this communication. If there is anything further you wished to share regarding this concern, then please contact our PALS team at bwc.pals@nhs.net - and they will happily assist you further.
Thank you. The Patient Experience Team


Provider responded

Invasive procedure which was extremely painful

Gynaecology
June 7, 2021
Whilst the consultation was really friendly and professional the procedure I had was absolutely painful
I was not offered adequate pain relief before procedure even though I informed team of what I normally had
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to write your review, although we are sorry to note that you were in so much pain during your procedure, and didn't feel you had adequate pain relief. If you would like to discuss these concerns further, then we would advise you contact the Patient Advice and Liaison Service (PALS) on bwc.pals@nhs.net - and they will happily assist you further.

Thank you. Best wishes, The Patient Experience Team


Provider responded

Depends who you get

Gynaecology
May 27, 2021
Tried to discharge me with no feedback on surgery or what actually happened or next steps. Most staff super lovely but legit concerns about how it has got a BGSE status where you rarely get to speak to anyone that understands the basics of endometriosis. Lied to about the speciality of my surgeon when it really mattered. Would have been told nothing at all about next steps if I hadn't had to ask several times. Waste of time and pain.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to leave your feedback. We are sorry to read that you have had such a negative experience at our hospital. If you would like your concerns circulated to the team or need to discuss them in further detail, then we would strongly advise that you contact the Patient Advice and Liaison Service (PALS) - they will be able to help you action these. bwc.pals@nhs.net. Thank you.

Best wishes, The Patient Experience Team


Provider responded

Not a good overall

Fertility Centre
May 19, 2021
My partner and I are undergoing fertility treatment and it's quite an emotional time for us. Understandably, due to the pandemic we were unable to attend many hospital appointments together. However, one such appointment was the first appointment with the doctor, where the doctor required personal details of my husband, so after explaining this to the receptionist and much debate we were allowed to attend together. Our last appointment was on the 18th May (one day after restrictions lifting) and I thought surely after further restrictions having being lifted, I could attend this appointment with my husband and we can support each other at this very important time in our lives. However, once again we were not allowed to attend together. I cannot understand how we as a society we have open up cinemas, restaurants, bars - relaxed most indoor activities but I cannot go to visit the hospital with my husband and attend our fertility appointment together! The government recent lifting of restriction was based on meeting 4 agenda points and only once they had they would lift restrictions. The conditions, according to the government, has been met, but why not for fertility centre patients? How long is this going to go on for?
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to leave feedback on your experience at BWH. We are sorry to read that you felt yours was not a good one overall.

We appreciate that this is an incredibly important time you for both, and understand the impact of the restrictions on partners not being able to be there as fully as they were in the pre-pandemic past. We want to do all that we can to support you during this time but we must also balance this aim against the need to ensure the safety and well-being of all at the hospital, and it is because we are a hospital that we will be one of the last places where social distancing is fully lifted.

The trust are working incredibly hard to put measures in place throughout the hospital to find ways to ease these restrictions. We face challenges in achieving this, and our old building - with small consulting rooms, limited ventilation and the increased risk of transmission- are all considerations in our decision making and what is practically possible. On top of this, BWH still have to base our response to visitation and its policies on the governments guidelines.

We would encourage you to regularly visit the BWH website for visiting updates as it is constantly being reviewed: https://bwc.nhs.uk/womens-hospital-visiting

Best wishes, The Patient Experience Team


Provider responded

I have a good experience with tommy research

Gynaecology
May 18, 2021
Tommy's offered me early pregnancy scans and helped me to get my prescriptions. Overall a good team work and friendly staff. Would recommend this to everyone
Kamaljeet

Reply from Birmingham Womens Hospital

Thank you for taking the time to leave such lovely feedback. We are so glad to read your experience was a positive one.

Best wishes, The Patient Experience Team


Provider responded

Excellent care

April 21, 2021
Excellent care on Ward 8 recently.
Caroline Gill

I felt that the service was dismissive of my same sex partner Birmingham Women's hospital

April 20, 2021
I accessed fertility support through this service. I felt that the service was dismissive of my same sex partner (Both female) when discussing our family planning options
Anonymous

Three appointments, all on time Birmingham Women's Hospital

April 17, 2021
Swift and surprisingly unaffected by covid apart from safety protocols like waiting room chairs spread out along corridors. Three appointments, all on time, lovely staff.
Charlotte Davies

Really good experience

April 15, 2021
Really good experience. Nurses and staff very friendly and attentive. Anaesthetist and surgeons were brilliant. Great communication!! Thank you so much to everyone
Anonymous

Excellent

April 8, 2021
Excellent
Katherine Skinner

Reply from Birmingham Womens Hospital

Thank you for taking the time to leave this positive remark! It is lovely for the trust to be rated so well.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

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