Reviews (1449)

always see quickly with no issues

February 14, 2020
3rd visit to hospital always see quickly with no issues.
GP did not have my injection, but hospital sorted it out really quickly.
Been waiting 12 months for an operation which is not very good - Having injections in the meantime.
geraldine wilde

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We're so pleased to hear that you are always seen quickly, and that we were able to assist you with your injections. We are so sorry about the delay to your surgery, we are hoping to improve on this situation as soon as possible. Best Wishes, the Patient Experience Team.


Provider responded

Happy with care received

February 14, 2020
Happy with care received - care is ongoing
Cannot fault treatment received
Communication good - Returned calls really well.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to hear that you were happy with the care you received, and that our communication was good for you. We hope to continue to provide this level of service for you should you return to us again. Best Wishes, the Patient Experience Team.


Provider responded

very inefficient

February 14, 2020
Antenatal clinic - very inefficient
Always have to wait 1-2 hours after appointment time for ultrasound scan. Needs to be more sonographers/ less patient booked.
Also when awaiting Dr review after scan long waits - should be more Drs to review patients
Each appointment taken 4-5 hours of time when could be much more efficient for staff and patients
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so sorry to see you did not have a good experience, and had a delay in being seen. We hope to improve on this as soon as we are able. Best Wishes, the Patient Experience Team.


Provider responded

Really good experience

February 14, 2020
Really good experience – no problems. Nurses are really nice - 3rd experience here - always good.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to hear you have had good experiences with us, and that you have never had a problem, we hope that continues should you return to us! Best Wishes, the Patient Experience.


Provider responded

I am happy with all the nurses

February 11, 2020
I am happy with all the nurses at the hospital. I like the report of the scan.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We're so pleased the nurses have looked after you well, and that your scan report was satisfactory. Best Wishes, the Patient Experience Team.


Provider responded

Really well looked after

February 11, 2020
Really well looked after, can’t fault the hospital.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to see that you were well looked after, and could not fault the care provided. Best Wishes, the Patient Experience Team.


Provider responded

Very satisfied and happy

February 11, 2020
Very satisfied and happy from high level of service received. Only suggestion is to have a free water fountain at or close to main reception area. Also free Wi-Fi for visitors will help in passing long wait before appointments more productive and useful for some.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about your experience at Birmingham Women's Hospital. We're so pleased to see you were very satisfied and that the service provided to you was high. We can also share with you that Wi-Fi is available when on site, and if you ask a member of staff should you visit again they will be able to assist you logging on. We will share your feedback about the water fountain to the wider patient experience team as a suggestion - thank you! Best Wishes, the Patient Experience Team.


Provider responded

Most of the time telephone line is busy

February 11, 2020
They need to improve their appointment allocation system. Most of the time telephone line is busy even if you get through operator have no or little knowledge of issues. Better trained and professional team is needed for managing appointment system.
Anonymous

Reply from Birmingham Womens Hospital

We are so sorry to hear that you struggled to get through to our teams, and that we were unable to help you when you spoke with our appointment team. We have been updating our appointment system, and the way we respond to callers, and hope that this will be reflected in the future. Best Wishes, the Patient Experience Team.


Provider responded

I think they are short of staff at all levels

February 10, 2020
We came to triage at 10 am and still waiting to be seen it’s 1:30 pm, My wife is in pain but no doctor available, no information provided by reception staff. I think they are short of staff at all levels.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for sharing your feedback with us, though we are sorry that you had such a delay when waiting to be seen. We are always working hard to improve our waiting times, and hope that should you need to come in to see us again, we will be able to provide a swifter service. Best Wishes, the Patient Experience Team.


Provider responded

approach of clinical staff is very insensitive

Gynaecology
January 21, 2020
I have been a service user for many years under gynaecology. I feel the mannerism and approach of clinical staff is very insensitive. Having an illness which is of a very sensitive nature, the approach and listening skills of consultants and lead nursing staff are appalling. I have had several operations. On two occasions the operations that I was booked for, the consultants were not even aware of what surgery I was there for. Suffering from incontinence and having lost all confidence I just got passed from consultant to consultant and got spoken to quite rudely.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to provide detailed feedback as to your experience with us as a Trust, though we are so sorry to see that you feel you have not been treated with sensitivity and dignity. If you would like to speak with our PALS team about this issue, they would be happy to help and you can email them at bwc.pals@nhs.net Please do not hesitate to contact us, as we are always keen to improve our patient's experiences and to learn about what we can do better. Best Wishes, the Patient Experience Team.


Provider responded

Leave your Feedback


Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

Share this rating