Reviews (1449)

I would really like confirmation of tests

March 24, 2021
I had a biopsy, scan and blood tests for ovarian cancer almost 8 weeks ago. I have called twice now and asked if I could have the results only to be told they are sure 'no news is good news'. It might be, it hopefully is but I would really like confirmation!
Anonymous

Reply from Birmingham Womens Hospital

Thank you for sharing your feedback, please do contact our PALS team at bwc.pals@nhs.net and they would be glad to assist you in seeking these results and a further update for you. Thank you again, the Patient Experience Team.


Provider responded

Caring and friendly staff

Gynaecology
March 21, 2021
Staff very pleasant and chatty and explains and answers questions regarding appointment.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback about our staff, we're so pleased you had a positive experience with them, and they were able to answer your questions! Thank you again, the Patient Experience Team.


Provider responded

I encountered good and bad

February 12, 2021
Whilst giving birth I encountered good and bad. The experience was marred by covid as you would expect, but I do feel there could have been improvements. Like, having a nurse wait for me whilst I went to the loo to get a urine sample after being in triage when my waters broke (with blood). I was given a pot, told where the toilet was, came out and more waters broke with me stood right outside the midwife station, with them in having a laugh and me stood in the hall dripping wet feeling humiliation and embarrassment. I had to call to them for some help. Similarly being told my first birth of "roughly 6 hours but I'm not sure cos city sent me home, and didn't want me back even though I was pushing, then realised I was fully dialated, then made me push for another 3 hours before realising my baby was stuck and back to back and forceps birth" wasn't "quick", which I still maintain it was, wasn't very helpful whilst in labour with contractions. The same midwife also asked me how far apart my contractions were...which I didn't know as I wasn't timing them, but concentrating on breathing through them. I still don't understand why my husband couldn't come into triage. I was in that room for 3-4 hours on my own....really what is the difference between me on my own and me and my husband? If we were both tested? Which we weren't as he wasn't allowed in until I was 7cm 3 hours later. I understand he couldn't come on the ward, but he was allowed in to the room I was in for the birth....I just don't see the difference. And the negatives of not having him there, to me as a mum, outweigh the possible risks. Also, the midwives kept telling me that someone would be in to put a cannula in....they never did and I had to ask for water as I was thirsty. I didn't feel very dignified throughout that first part of my labour. They did listen to the fact I laboured at home in the bath with my first and so got me a bath on ward one. And then left me to it for 2 hours. Not once did anyone check on me in that bathroom. Which considering I told them I laboured quick and wanted the hot bath....and they knew I was there...anything could have happened to me. At the time I was grateful for it though and just cracked on with the labour. If it had been my first I'd have been terrified though. The actual birth I was scared of being a repeat of my first and emergency forceps, but the one midwife in the room with us kept me calm and was amazing. Even when my baby needed recuss breaths due to the cord wrapped round his neck, she was calm and so was everyone she called in. I felt things got explained and we weren't in danger. Overall I'd choose the hospital again, but I do feel things need improvement. I know covid is a big thing, but so is having a child! And it can be traumatic and things can happen very quickly and change quickly. Having a birth partner the whole time would have been a million times better for me. And that's as a second time, fairly chilled out mum.
Alison Wilkinson

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback, we appreciate that you indicated ways in which you felt your experience could be improved. Sorry to read your birth experience could definitely have been a better, however we appreciate that you took the pandemic into account when writing your review, and we are glad that overall you would choose our hospital again.

If there is anything you want to further share, or circulated to the department, then please do contact our PALS team, they can then help action this for you, if this would be of use, you can contact them at bwc.pals@nhs.net.

Best Wishes, the Patient Experience Team.


Provider responded

Waiting over a year for appointment

Gynaecology
February 3, 2021
I have been referred to the Women's by my GP for Mirena coil change. Due to other clinical needs I have to have this done at the hospital instead of the GP. In previous years this has taken place in good time. I have now been waiting for over a year to have the Mirena changed which means I still have a Mirena that is not effective as contraception and do not have any indication when I can have this changed. I understand the current and extreme pressures on services, but risking women's health, potential unwanted pregnancy, other complications will mean health issues for many women that could have been prevented.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback. We are so sorry to hear that you have been waiting such a long time to have your Mirena coil out.

We would strongly encourage you to contact our PALS team, they can then help action this as soon as possible for you, and you can discuss your experience in more detail, please do contact them at bwc.pals@nhs.net.

Best Wishes, the Patient Experience Team.


Provider responded

Was denied information and treatment options

March 23, 2020
Was denied information and treatment options for hysteroscopy procedure. Was told G.A sedation no longer used as was deemed unnecessary. Was denied any choice available and pressured into outpatient procedure on the day.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback. We are so sorry to hear that you had such a poor experience when coming in for a hysteroscopy procedure. We appreciate that the procedure can be painful. We do have very detailed patient information leaflets for pre and post hysteroscopy procedures, explaining the options of General Anaesthetic and Local Anaesthetic along with the pain relief available. The hysteroscopy waiting room also has information as a sign post sharing that you can also change your mind about your chosen pain relief if needed. Our staff are always on hand to share your worries with, and reassure you, and we are sorry you felt you could not discuss your options with them.

If you would like to speak to our PALS team for more information or to discuss your experience in more detail, please do contact them at bwc.pals@nhs.net. Best Wishes, the Patient Experience Team.


Provider responded

We need more staff and better conditions

March 11, 2020
In February I gave birth at Birmingham women’s hospital. I started my labour on the midwife-led unit and due to foetal distress was transferred to the delivery unit to give birth. My baby had a dropping heart rate and meconium in the waters. The midwife who transferred and stayed with me for the birth was amazing but the hospital was noticeably short staffed and very busy. It took a long time for a doctor to be present for the assisted delivery and then same afterwards for me to be stitched. The staff discussed those other emergencies needed to be attended to and while remained calm it was obvious that we need more staff and better conditions. I was lucky as there were no complications.
Ella Benkalai

Reply from Birmingham Womens Hospital

Thank you for taking the time to provide such detailed feedback for us, though we are sorry to see you had to wait to be joined by a doctor for your delivery. We're pleased to know that the midwife who took care of you was so reassuring and supportive, taking the time to provide the service we all strive to provide for our patients. We are always working hard to ensure all of our patients are well looked after, and thank you for your suggestion of more staff needed to improve on things. We are very glad to know you went home well, and wish you all the best in the future. Best Wishes, the Patient Experience Team.


Provider responded

Post natal care horrific

Maternity
March 5, 2020
Pre natal care was excellent.
I had a C Section - horrific. I picked up an infection - post natal care horrific.
Was transferred to a hospital over 30 miles away but was forced to go.

C Section went wrong - my children weren't breathing properly and they were not considered ill enough to stay at womens. I did not want to go to the other hospital but had no choice - so I was far away from family and friends and this meant I couldn't bond properly with my children, as I was trying to breastfeed.
My control over my own body and that of my children was taken away - I felt dismissed as though I didn't matter.
This is making us consider not having any more children - I would need specialist care if I did because of my health issues. The thought of being shipped off again is not worth it.
Care was excellent before C section.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share such important feedback with us, we are sorry that you had such a difficult experience, and would suggest that if you would like to further discuss your experience, and explore the opportunity to have a Debrief or speak with our PALS team, please do email them at bwc.pals@nhs.net. We are sorry that we did not provide the service we aspire to give to all our patients with you, and we wish you all the best in the future, and hope should you need our Trust again, we can provide a much more improved experience. Best Wishes, the Patient Experience Team.


Provider responded

Good care

March 4, 2020
Nothing negative to say - Good care and treatment . I prefer coming here than my GP. Much more understanding.
Donna Francis

Reply from Birmingham Womens Hospital

Thank you for sharing such positive feedback - we're so pleased to know we have offered a supportive and reassuring environment for you when you come in for care! Best Wishes, the Patient Experience Team.


Provider responded

staff nice/treatment well explained

Other
March 4, 2020
No complaints at all- staff really good and everything ok. I have come every 10 weeks and have no problems - treatment explained well.
Janet Townley

Reply from Birmingham Womens Hospital

We're so pleased to see that you have no complaints when coming into the Trust, and that your treatment is explained clearly for you. Thank you for sharing such positive feedback! Best Wishes, the Patient Experience Team.


Provider responded

cleanliness and friendliness good

Maternity
March 4, 2020
Hospital is really good and felt really safe here and safe for my baby- I gave birth recently to little girl. Good facilities- my other daughter was born in Barcelona but I Prefer It here at the Womens Hospital. Hospital is clean and tidy. This is the best hospital.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share such lovely feedback about your experience, we're so glad to see we were able to provide great facilities and such reassurance when you came in. Thank you for such a kind compliment about our Trust! We wish you and your family all the very best. Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

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