Reviews (1354)

Husband missed the scan.

October 19, 2023
I was looking for a car parking space from 10 o'clock. I left work and I have been waiting for 3 hours. My husband ended up missing the scan because he couldn't find any parking. We are not happy today. It's very busy and not usually like this when we come.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.
Best Wishes, the Patient Experience Team.


Provider responded

The clinic needs rethinking.

October 18, 2023
The whole clinic needs rethinking to improve the wait times and flow of the clinic. Improve the communication between staff and patients and also data protection as my blood labels were mixed up.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.
Best Wishes, the Patient Experience Team.


Provider responded

Amazing here.

October 18, 2023
I've had three children here and they are amazing. They always provide help and support when needed.
Anonymous

Everything has been good.

October 18, 2023
I went to the antenatal clinic for a check up. So far everything has been good.
Anonymous

Long waiting times

October 18, 2023
It's very difficult to find parking. There is long wait times when attending clinic appointments. I came here for a scan almost 3 hours ago. The staff are friendly and professional. The waiting times are not communicated to the patients.
Abrar Agil

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry for the delays. If you need help with communication from the Trust or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.


Provider responded

Parking should be free.

October 18, 2023
Parking should be free. Customer service is good. The staff are helpful and very supportive.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Unfortunately the car parks are not owned by the Hospital, however, if you need any further support with car park costs or anything else, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Long waiting times.

October 18, 2023
Waiting times can be longer than expected even when you have an appointment.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bwc.pals@nhs.net). Best Wishes, the Patient Experience Team.


Provider responded

Really good service. Doctors are amazing.

October 12, 2023
They have been fine. I have been waiting over an hour for the consultant and have been told she is on her way as she worked in different departments. I have found it hard as they don't send letters. Communication about appointments is not good. I don't get anything on the app so information could be much better. I haven't had any letters for scans. I know I was meant to have them so I phone them. Service is really good and the doctors are amazing.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for appointments or otherwise, please do not hesitate to contact our PALS team (bec.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Communication with staff is good

October 12, 2023
Communication with staff is good. The staff are polite, I don't have any issues. I know sometimes it can be busy and waits are long but that's it really.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust! Best Wishes, the Patient Experience Team.


Provider responded

Waiting times can be over an hour

October 12, 2023
It's been fine. The wait for the consultant can sometimes be an hour, sometimes longer than that. The staff communicate quite well.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. If you need any support for communication or otherwise, please do not hesitate to contact our PALS team (bec.pals@nhs.net). Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

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