Birmingham Womens Hospital

Feedback Rating

Based on 1071 reviews
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NHS patients accepted

Reviews (1071)

Good support provided

June 27, 2022
Good support provided.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

Very happy

June 27, 2022
Very happy and satisfied.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

provided with excellent support

June 27, 2022
My mom had surgery here and she was provided with excellent support.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

Excellent

June 27, 2022
So far everything has been excellent.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

Food choices are quite limited

June 27, 2022
Its ok but food choices are quite limited. More involvement from staff is needed.
Anonymous

Reply from Birmingham Womens Hospital

I am sorry to learn that your experience was not to our expected standard. We would be keen to hear more detail from you regarding our food offer. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team

Provider responded

Great experience

June 27, 2022
I have always had a great experience over here.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

Very good

June 27, 2022
Very good and helpful staff.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

Waiting for an hour is not normal

June 27, 2022
Waiting for an hour is not normal. Midwifes and doctors alright.
Anonymous

Reply from Birmingham Womens Hospital

I am sorry to learn that your experience was not to our usual standard. If you wish to share further details with us please use our online PALS contact form https://bwc.nhs.uk/contact-pals-form and we will be pleased to assist you. Best Wishes, Patient Experience Team

Provider responded

GP referral process

June 23, 2022
On 2 occasions this year I have had GP referrals to BWH. The first for an urgent ultrasound. When I rang within the week (as advised by GP) I was told categorically there was no live referral. Went back to GP surgery where reception staff confirmed a referral 'email' had been sent ( I thought the process might have been more tailored with a portal of some kind but not so). After 3 days of phoning and in 1 instance holding for just over 2 hours I was cut off. I then went up in person to resolve the issue and found I was on the system and an appt had been scheduled for a weeks time. Jump forward to 10th May, a second referral, again advised not on a live referral, go back to GP, GP advises yet again that a referral has been sent... phone BWH again this time advised referral is live and had been released to consultant lists on 7th June. I anticipate an appointment letter for an initial clinic appt sometime in the next few weeks??? No timeline could be given. Have already escalated to PALS the dire issues with communication which is why my GP surgery asks patients to phone and follow up on all referrals as staff do not have capacity to oversee this task.
Vicki

Reply from Birmingham Womens Hospital

Thank you for sharing your feedback with us, i am sorry to learn about the referral difficulties you have experienced. I trust that your liaison with the PALS team has been helpful to you, in the event that you have additional feedback that you wish to share either about your referral or use of the PALS Service please do contact me via the Patient Experience email, bwc.patientexperience@nhs.net Best Wishes, Patient Experience Team Manager

Provider responded

Hospital is very good

June 14, 2022
The doctors and hospital is very good.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.

Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

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