Reviews (1356)

Cancelled appointments with no reason

July 26, 2023
They said they couldn't do an MRI scan until they saw previous scans. They've cancelled appointments without reason and didn't give me a new one. I was given the Endometriosis/gynaecology's wards secretaries number to contact and they didn't answer, they ignored my calls and told my mom to stop calling. When I eventually saw the consultant they said my growth was at risk of bursting and they said it would need an ultrasound in 2 weeks and an operation within 2 months and that was back in March, I've since been given an appointment for an ultrasound but no explanation as to what for.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Communicate well

July 21, 2023
Okay, not waiting long and they send me letter and communicate well with me. They're very good.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Very attentive, everything is perfect

July 21, 2023
Well it's all been very quick and they're very attentive, almost too attentive. Everything is perfect especially with me being high risk.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good staff, better communication

July 21, 2023
Generally absolutely fine and I'm well looked after. Tommy's miscarriage clinic are amazing and the consultant is great. Most departments are fabulous but some need improvement. I came a couple of weeks ago for routine blood tests then received a letter saying I needed to come for more, with no explanation as to what for. I called my consultant and he didn't know what they were for and then tried the switchboard for other maternity departments. Ended up being a mix up at the labs and one of my blood vials hadn't been labeled correctly. I would just like a little bit of compassion with my history, that would have been good. I can't fault the people here, it's just the system and how it operates.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Everything always good here.

July 21, 2023
Really good, triage has been really good too. My appointments and everything are always really good here.
Anonymous

Good staff and good communication

July 18, 2023
I've come for blood tests today and it's all been straight forward. Staff are good and explain things to me.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Not been updated, better communication needed

July 18, 2023
It's fine, I've not been updated with everything and had complications. There's not been good communication between the 2 hospitals. She is registered here but had to go for an emergency appointments at Russells Hall Hospital but they don't communicate well with each other.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Good experience but long waits

July 18, 2023
Good experience, they explain things well but you can wait a long time in the clinic.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Good staff, horrendous parking

July 13, 2023
It's been all good but the car parking has been horrendous. I've not been waiting long today and it's all gone really well, staff have also been good.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Explain my care very well

July 12, 2023
It's been good. There are long waits in the clinic but they send me a letter that explains that I'll be waiting 4-5 hours. They explain my care very well and the staff are really good. I feel better, more than last time.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

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