Reviews (1487)

Culture of covering up poor care/service

Gynaecology
November 23, 2023
Have not had an admission date for surgery since pre-op. Seems impossible to get through to admissions in 6 months of trying. PALS is useless, insults patients and covers up for admissions, as does the medical secretary. Formal complaint has been lodged. I'm left feeling very concerned/scared about actually having surgery in BWH and feel bullied by the people I've referred to.
Anonymous

Reply from Birmingham Womens Hospital

I am very sorry to hear that you have had a poor experience. Understand that you have raised a formal complaint, but I would be keen to understand more about your experience with the PALS team so I can make any necessary improvements, as the manager of that service. I would welcome a call from you to discuss further.

Rachel Evitts
Patient Experience Sister
Telephone: 07770 113 002.


Provider responded

Clinics run on time and the staff are helpful.

November 23, 2023
I go there regularly for check ups and screening for cervical cancer. The staff are very helpful and clinics run on time with appointments given in advance. Good communication through letters and emails.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

The don't read patient notes or reports.

November 23, 2023
They are good. Really nice midwives. They make me feel really reassured and calm. the doctor made me feel like that too. I felt anxious coming in. I am with one doctor but I don't always see the same doctor. They ask me the same questions and don't read reports and notes so I have to explain each time. there is no continuity of care.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes

The Patient Experience Team


Provider responded

A friendly environment.

November 23, 2023
It's been great here. Appointments don't take too long. They are timely. I have been here for only 12 weeks and it is a friendly environment. It doesn't seem like anything is too much to ask for.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

No appointment until 20 weeks pregnant.

November 23, 2023
It's not too bad. Could be better. I have had my second appointment here at 25 weeks. My daughter was born 10 weeks early and they still haven't seen me until now. My first scan was at 20 weeks. I had no previous appointments and no communication. I would have thought they would keep a closer eye on me.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes

The Patient Experience Team


Provider responded

Good communication with staff.

November 23, 2023
It's been okay. I have high risk pregnancies so I am monitored quite closely which is nice. I get letters and everything logged onto the app which is good. Good communication with staff.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

Very good as always

November 23, 2023
Very very good as always. I've been quite a few times, less now because they have sorted the problem but they have given me reassurance that if I have any problems then I'm still on the books and I can call.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Nurse answered all of my questions.

November 22, 2023
Bit of a wait at antenatal clinic today but I was seen by a nurse and she answered all of my questions.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Good advice, support and communication

November 22, 2023
I was seen on time at the gynaecology outpatients department. Good advice and support provided. The communication is very good with patients and also with GP's.
Anonymous

Excellent support, care and help given.

November 22, 2023
Both of my son's were born here and I received excellent support, care and help. The midwives, nurses and doctors are all amazing.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again!
Best Wishes, the Patient Experience Team.


Provider responded

Leave your Feedback


Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

Share this rating