Bournbrook Varsity Medical Centre

I like them very much. Its easy to get an appointment.

At the start of the pandemic there were issues where they only sent phone contact details and they don't work well for me as a deaf person. The email address in their SMSes didn't work. I later walked past their building and saw another email address and when I emailed that, they said the SMS email address isn't used... It still appears on all SMSes I don't know if this is out of their control. They agreed to let me use email to contact them and did some stuff by email instead of phone during the early pandemic days. I have been able to manage video appointments as the sound and video sync are good and the staff are very patient. I had to have one emergency f2f appointment after a suspected clot issue. The GP who only knew me a little was aware I am deaf and arranged to remove her mask and just use a visor when we were in the consulting room and she could distance. She was very clear and helpful, and understanding that when she had to send me to A&E I was very stressed about masks and hearing people and getting a companion in to assist with communication. Overall they have been very very good during the pandemic. The only bad this was this silly email address that is on all their SMSes which doesn't work, which is dangerous.
Prize Draw Data

Excellent service provided by this practice . Caring, professional, listen

Amazing service. Really helpful and empathetic staff. Always happy to help.

The receptionists have always treated me with kindness and compassion, even at my most hysterical moments. They've called me back promptly and efficiently and I can't praise the practice enough. All GPS are very knowledgeable and caring go that extra for there patients

They have always been fantastic, they are very caring, efficient and organised. They are very good at helping you book an appointment and offer a variety of times

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Bournbrook varsity medical practice for telephone and video appointments. Have had to attend in person for blood tests but lots of safety precautions in place.

I have been a patient her now for over seven years. This is by far the friendliest and most professional GP surgery that i have been to . Your visit is not just an appointment with a Doctor, it is like meeting with a kind and trusted friend who will go the extra mile to help you. You are made to feel that you are the most important person that they have met (or spoken to that day) and there is genuine compassion with your situation, from the receptionists , nurse and Doctors alike. What i like the most is that you do not need to feel anxious when waiting , because the Doctor will collect you from the waiting room. If you cannot get an appointment quickly you can speak to a Doctor (by phone) the same day. Recently for me when i was very ill it was like a lifeline in a real time of need.

I have been registered at several surgeries in my time. I registered here recently and this Practice is by far the best I have ever been to. The reception team were really helpful and assisted me in completing my paperwork, they listened to the problem I had and made sure I could be seen that day. The doctor was really good. I have been suffering with the same problem for months and feeling short changed by my previous doctor but her explanation and understanding just made me feel much better about things.

Long waiting time. Private services are expensive.