Doski Medical Practice - formerly Bournville Surgery

They weren't very good. They would never come out to the house when my late husband was ill. They would make it all very difficult. It was difficult getting appointments with them too so I ended up leaving and getting a new GP.

My GP is good. The staff are good.

I'm very happy with them. I don't have any problem. I go in person to get an appointment. In the same day or in the next day. It was very good.

I moved but I didn't have to move surgery. They said they were happy to keep me on. The doctor performed a breathing test and gave me an inhaler but it turns out I didn't need it.

They are very helpful and caring. I can get an appointment easily.

Wasn’t impressed by the way appointment system works. Ended up moving GP practices.

Doctor is interesting. Some of them listen, some of them don't. You have to wait a long time to get an appointment as they're busy. You have to be an emergency. They have to do first aid.

Attempted to get appointment for myself. I booked it for the following week and was told it would be triage telephone appointment. The day comes and no one rings. Surgery is closed so I cannot call back. Following day booked appointment again for following week. This time telephone rings once and less than 15seconds and I quickly run to get to the phone but miss the call. I booked it again for following week and never had a call back.

Another occasion I attempted to get appointment for my daughter (non covid related) and telephoned on the day and it wasn't your typical eczema type and looked different than what I had seen before. I couldn't get appointment and was told to go to telephone Katie Road. I call them and they have 50 call backs and tell me that I am to call my surgery again. I call Surgery and they fob me off and say if its an emergency go to A&E. Due to covid I am also being told to stay away from A&E aswell. The rash continued for weeks and she was suffering but I had o where to go. I visited chemists and they were unsure what it was and told me to try Surgery again. I miss when I could telephone and have a face tonfave appointment on the day. Granted telephone appointments will come in handy for some especially when I am working but some appointments are needed face to face. I am now having tests as some of my results have come back abnormal. I have suffered for months. Its appalling

I have a very positive experience with this surgery. Their response and appointment times are very quick and my GP has been extremely supportive all through my interaction with him, additionally, they are constantly introducing new services to improve efficiency.

Great service all round! The reception staff are very friendly and responsive, and I have never had a long wait for an appointment with either the nurse or my GP.