Doski Medical Practice - formerly Bournville Surgery

I moved but I didn't have to move surgery. They said they were happy to keep me on. The doctor performed a breathing test and gave me an inhaler but it turns out I didn't need it.

They are very helpful and caring. I can get an appointment easily.

Wasn’t impressed by the way appointment system works. Ended up moving GP practices.

Doctor is interesting. Some of them listen, some of them don't. You have to wait a long time to get an appointment as they're busy. You have to be an emergency. They have to do first aid.

Attempted to get appointment for myself. I booked it for the following week and was told it would be triage telephone appointment. The day comes and no one rings. Surgery is closed so I cannot call back. Following day booked appointment again for following week. This time telephone rings once and less than 15seconds and I quickly run to get to the phone but miss the call. I booked it again for following week and never had a call back.

Another occasion I attempted to get appointment for my daughter (non covid related) and telephoned on the day and it wasn't your typical eczema type and looked different than what I had seen before. I couldn't get appointment and was told to go to telephone Katie Road. I call them and they have 50 call backs and tell me that I am to call my surgery again. I call Surgery and they fob me off and say if its an emergency go to A&E. Due to covid I am also being told to stay away from A&E aswell. The rash continued for weeks and she was suffering but I had o where to go. I visited chemists and they were unsure what it was and told me to try Surgery again. I miss when I could telephone and have a face tonfave appointment on the day. Granted telephone appointments will come in handy for some especially when I am working but some appointments are needed face to face. I am now having tests as some of my results have come back abnormal. I have suffered for months. Its appalling

I have a very positive experience with this surgery. Their response and appointment times are very quick and my GP has been extremely supportive all through my interaction with him, additionally, they are constantly introducing new services to improve efficiency.

Great service all round! The reception staff are very friendly and responsive, and I have never had a long wait for an appointment with either the nurse or my GP.

I haven't had to go to the practice that much in the last number of years, but more recently I have found that I am having to really push for the GP to acknowledge my concerns. For example I asked for a PSA test as the last one was over 12 months previously. I was told 'Your last one was fine, I wouldn't worry'. I explained that I had problems urinating and thought I had enlarged prostate. It was only after insisting that he agreed to book me in for a blood test with the nurse. When I got the results, the PSA hadn't been done. I had to call again and arrange a second test for this. Likewise, when I got the blood test, the nurse did my BP which was high. She asked me to do this at home and send in the results. I did this AM and PM for a week and around 50% were high (above 150/90). When the GP called me about this he told me not to worry, he was fine with it as the other 50% were OK. He asked me if I had heart problems in the family. When I told him my Dad died of a heart attack at 57, he still said, that's fine, I'm not worried, come back in 6 months. Regardless of whether any of the results (blood, PSA, BP) are fine, he comes across as disinterested and dismissive. On the other hand, the ladies on the desk/phone and the nurse are very good and listen well, show concern. It just makes me feel like I don't want to raise any concerns as I am fussing/over worrying

This is an efficient and kind medical practice

Wonderful surgery always ready to help, nothing is ever to much. A truly professional and compassionate service