Bucklands End Lane Surgery

I will give them 5 stars. They have been excellent and they referred me to a specialist.

Both GPs and services are excellent.

Really sick to death of certain receptionists thinking they are medically trained members of staff and telling lies!
Every single time I call I end up in an argument with one receptionist in particular, it's like she just can't grasp the basics of what you're trying to explain to her so you end up constantly repeating yourself till she finally grasps it. She argues with you regarding appointments, goes against information being relayed to her regarding doctors requests, argues with you about requests for long term medication, lies and says certain medication is not on your record even though you've had it for years! Lies on your notes regarding said phone call, lies about face to face appointments being refused even when you have made it very clear that medically you're unable to attend when asking for a phone appointment (patients wouldn't be asking for a phone appointment if they could actually get there!) She repeatedly gives out medical advice without even consulting a GP, she even had the absolute audacity to say she was giving me an option to find another surgery like she was doing me a special favour! (Unfortunately for her and to her annoyance ill deliberately stay there now knowing that my refusal to accept her wonderful gesture backfired and irritates her deeply) She also has a serious attitude with you when you have to constantly correct her negligent behaviours and actions and remind her of her employment position and role within the practice. If she wants to advise or diagnose patients then I for one want to see her GP certification and medical degree qualifications.

This member of staff either needs releasing from her employment or needs to have a serious amount away from the surgery for training!

Thankfully all communication with her has been recorded and all evidence is being passed over to health inspectors and health board.

This surgery has gone massively down hill over the last few years. Out of all the staff there only a few that show any empathy, professionalism and dedication to their roles within the practice.

Never get an appointment. They tell you to go on the app. When you get an appointment it's usually over the phone.

Very difficult to get an appointment. I have not seen my GP since covid. Reception staff are rude and unhelpful.

I have never had a bad experience there.

This service is not as good as it used to be. I have had problems getting appointments and as a result have not seen them in person or spoken to them on the phone.

My GP is good. They do follow ups very well. I like their treatment and are very organised. They refer you as the need arises. The doctors are very nice and the other staff too.

They have provided me with great care over the years.

I don't have much to do with them because I don't need them.