City Hospital Urgent Care Centre - Malling Health

Attended A&E at the city hospital which then sent me to the Malling Heath Out of hours within the hospital. Very rude staff, the nurse speaking to Pts as if they are animals. Just avoid it at all costs.

I attended on Saturday evening and waited 4 hours, I was told to come back on Sunday morning. When I finally spoke to a doctor they told me to go home and take some painkillers because I had no injury. The clinician did not even take the time to look at the problem i am having with my knees. they said' You walked in here fine, you are not injured"

Triaged and sent to Minors(Malling Health to be reviewed) 19:50pm arrival time approximately waited patiently to be seen as my son had a suspected fracture, 21:22pm advised by a nurse that oh you will not be seen as we close at 10:00pm you need to go back to the main A&E. I do not understand what the point is of taking patients from main A&E to place on Mallings list to bump up numbers so that you Audit's can then show how many patients attended. I am aware how the process works, QOF, KPIs and targets can only be met if the service is meeting these targets but if you are unable to meet the criteria then don't get patients diverted so that you can look good on paper but in practical form you look useless.
Why are your staff unable to assess prior by visibly looking on a screen and potentially avoiding 3 hour waits. I have rated you one star but i can honestly say that none of your team, reception, doctors, nursing staff deserve a star. 0 is the rating that i would give you.

The waiting queue at this GP is always 3-4 hours. When I waited 4 hours just to have some receipt, In the waiting area there was a kid in evident pain, crying out, and nobody has done nothing to help her. I, together with this kid, asked for a complaint form in two different receptions: in one they gave us a feedback form(I've asked her why a feedback and not a complaint form and she replied "I don't know"), in the other one they were about the handle a form for us but the receptionist was blocked by a nurse who claimed forms were run out and that we needed to get in touch with you.